Huang Pei Ting

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Build strong rapport in both personal and corporate banking

(Promoted to Manager in 2024)

• Attend to customers queries and requests related to banking transactions and resolve customers issues.
• Perform account opening for customers and promote products and services.
• Conduct KYC and AML checks on all customer to ensure minimum risk.
• Exercise vigilance when performing duties and highlight unusual, suspicious transactions.
• Actively offer advisory solutions to meet customer's needs.
• Build good relationships and enhance customer experiences.
• Identify growth opportunities to value-add customers via sales lead and referrals.

(Promoted to Branch Officer in 2014)