Huang Jiahui
Summary
Accomplished Customer Service Manager at ME CAFE GAMES, renowned for elevating customer satisfaction and loyalty through expert problem-solving and a customer-focused approach. Spearheaded a team to significantly reduce complaints by fostering collaboration and implementing strategic solutions. Proficient in Microsoft Office suite, I excel in mentoring staff on performance strategies, ensuring company loyalty through diligent customer service.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
ME CAFE GAMES
07.2024 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
Education
BACHELOR OF BUSINESS STUDY (HONOURS) (FINANCE) - Finance
UNIVERCITY COLLEGE DUBLIN
SINGAPORE04-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
ME CAFE GAMES
07.2024 - 01.2025
BACHELOR OF BUSINESS STUDY (HONOURS) (FINANCE) - Finance
UNIVERCITY COLLEGE DUBLIN
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