Hu Meiling, Isabelle
Beauty Salon Customer Service Officer
Summary
Dynamic customer service professional with extensive experience at Lynn Aesthetics, excelling in data entry and office management. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Recognized for resolving inquiries efficiently, contributing to a positive client experience and fostering long-term relationships.
Overview
21
21
years of professional experience
19
19
Certifications
Work History
Receptionist
House Of Traditional Javanese Massage
09.2023 - 01.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Course Sales Consultant
Bells Higher Institude
11.2025 - 12.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Hair Salon Assistant
SHUNJI MASTUO HAIR SALON
01.2005 - 04.2024
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
Customer Service Officer
Lynn Asethethics
03.2022 - 02.2023
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Officer
De Beaute Slimming Spa
05.2020 - 02.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
High School Diploma -
SSTC Institude
04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Certification
Gce 'N' Lvel
Timeline
Wsq Food Hyjence Refresher Course
05-2026
Wsq Tik Tok Creation
04-2026
Wsq Imageworks
03-2026
Wsq Customer Service Excellence
01-2026
Wsq Tourism
01-2026
Course Sales Consultant
Bells Higher Institude
11.2025 - 12.2025
Buisiness Negiotiation-4
10-2025
Conflict Management -2
09-2025
Affliate Marketing
12-2024
Customer Experience Innovation-3-3
11-2024
Wsq Career Coach
04-2024
Receptionist
House Of Traditional Javanese Massage
09.2023 - 01.2026
Customer Service Officer
Lynn Asethethics
03.2022 - 02.2023
Spa Services
12-2021
Professional Diploma in Leadership and People Management
06-2021
Person Effectiveness
03-2021
People Change Management
03-2021
Customer Service Officer
De Beaute Slimming Spa
05.2020 - 02.2021
Wsq Makeup Essentials(Product Adivsory)
02-2018
Hair Salon Assistant
SHUNJI MASTUO HAIR SALON
01.2005 - 04.2024
High School Diploma -
SSTC Institude
04.2001 -
Certificate In Office Skills
12-2000
Gce 'N' Lvel
12-1997