HTET HSU YEE MIN
Singapore
Summary
One of my highlighted skills is giving my focus and effort on the responsibilities that I am handling, no matter how it has faced difficulties for me to step on them.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Executive
Chemical Products Distribution And Rental Machine, Singapore
11.2022 - Current
- Handling customer service roles such as answering the inquiry phone call from customers and replying the emails
- Accepting orders from WhatsApp, emails, and websites
- Doing the invoices daily and rental invoices monthly and filing the documents
- Arrange the delivery for each area of orders, such as East, Town, and West by division everyday, Liaise with the transporter whether they got any stock shortage to the customer and arrange back to fulfill the orders if they got a shortage in previous delivery.
- Checking the stocks in the warehouse
- Assist the customer to arrange the technicians if the machine got problem.
- At the end of the month, send SOA, Invoices, and delivery notes for the specific customers upon their requests.
Revenue Analyst
Air KBZ : Revenue Management Department
07.2019 - 08.2022
- Preparing the fare sheets of all destinations as a reference for back-office users and ticketing agents, Checking the fares for all destinations where our flights operate, Monitoring the fare classes according to travel period for daily, Negotiating the fare adjustment with the sales team depend on the market situation, Calculating the costs and revenues for the destinations before we started to fly and cargo revenue from transporting destinations after we operated (For example - frozen seafood), Investigating and collecting the data to make the daily sales, monthly sales, Keeping in touch with the station manager to know the regional sales condition and passengers' demands, Analyzing the monthly data to expand the market in the domestic area, Doing campaign fares to attract passengers and penetrate other Domestic Airlines, Reporting the daily and weekly flight status in advance to make decisions for adding additional flights or canceling flights, Building excellent rapport and working relationships with me and my team, to build trust and improve upon communication
Junior Assistant
Air KBZ : Reservation Department
11.2016 - 06.2019
- Receiving Phone calls from passengers and ticketing agents, Making reservations for passengers directly, Making reservations for groups tours, Checking the passengers' bookings in the flight list before and during the peak season, Giving the flight information to passengers if the flight is canceled, Transferring the passengers to other Airlines if our flight is canceled on the same travel date, Sending the endorsement emails to other Airlines
Education
Diploma of Foundation in Travel & Tourism -
International Air Transport Association
Montreal, Canada09.2017
Bachelor of Arts - English Literature
University of Magway
Myanmar09.2016
Skills
- Interpersonal and Good communication skill
- Hardworking and responsible worker
- Eager to contribute team success
- Active Listening Skills
- Active Team Player
- Willingness to learn new things
- Seeking the new experiences
Certification
- Certificate of Advanced Excel in KMD Computer Training Center
- Certificate of Marketing Management in Strategy First University
- Certificate of Marketing Management in Strategy First Institute
- Certificate of Travel and Tourism in Myanmar Aviation Center
Languages
English
Burmese
Customsection
- Hardworking
- Positive Attitudes
- Team spirit
- Improving Customer Experience and Building Customer Loyalty
Carrierobjective
A talented employee with solid knowledge of strong attention to detail and the ability to multitask to work in the relevant carrier. An Enthusiastic employee eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding and training in new knowledge of the work environment. Focused customer service with over 2 years of experience and knowledge. Expert skills in public relations and communication. Known for resolving problems and improving customer satisfaction.
Personal Information
- Title: Administrative and Data Analyst
- Date of Birth: 09/28/96
- Gender: Female
- Nationality: Burmese
Timeline
Administrative Executive
Chemical Products Distribution And Rental Machine, Singapore
11.2022 - Current
Revenue Analyst
Air KBZ : Revenue Management Department
07.2019 - 08.2022
Junior Assistant
Air KBZ : Reservation Department
11.2016 - 06.2019
Diploma of Foundation in Travel & Tourism -
International Air Transport Association
Bachelor of Arts - English Literature
University of Magway
- Certificate of Advanced Excel in KMD Computer Training Center
- Certificate of Marketing Management in Strategy First University
- Certificate of Marketing Management in Strategy First Institute
- Certificate of Travel and Tourism in Myanmar Aviation Center
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