Hsu Thant Zin Aung
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assembler
KFC Myanmar
04.2018 - 01.2020
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Customer Service Representative
Atom Myanmar
03.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Philosophy
Dagon University
Yangon/Dagon TspSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Follow-up skills
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Atom Myanmar
03.2020 - 06.2021
Assembler
KFC Myanmar
04.2018 - 01.2020
Philosophy
Dagon University
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