Hsiung Sze Leong
Summary
Dynamic professional with a proven track record at Gojek, excelling in customer service and logistics analysis. Adept at optimizing routes and enhancing efficiency, I foster strong vendor relationships and implement effective inventory management systems. Recognized for problem-solving skills and commitment to customer satisfaction, ensuring seamless operations and exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Phv Driver
Gojek
03.2019 - 06.2025
- Navigated diverse city routes to ensure timely passenger transport while adhering to safety regulations.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Utilized GPS technology to optimize routes, reducing travel time and enhancing efficiency.
Head Chef
The Flying Pan
04.2020 - 04.2022
- Directed kitchen operations, ensuring efficient workflow and adherence to safety standards.
- Managed inventory control, reducing waste through strategic purchasing decisions.
Logistics Coordinator
Roadbull
04.2016 - 04.2020
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Developed and maintained strong relationships with vendors to enhance service delivery.
- Implemented inventory management systems to improve tracking and forecasting accuracy.
- Administrative work
Driver Cum Admin Clerk
MNA Consultant Pte Ltd
03.2010 - 04.2016
- Delivered documents efficiently while adhering to safety regulations and company policies.
- Assist overseas internship students in permit application and lodging arrangements
- Basic adminstrative work
Part Time Banquet Server -Banquet Captain
Meritus Mandarin Hotel
10.2005 - 03.2010
- Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction and comfort.
- Set up and dismantled event spaces efficiently, adhering to specific layout and design requirements.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall event flow.
- Trained new servers on service protocols and operational procedures, fostering a cohesive team environment.
- Monitored cleanliness standards in dining areas, contributing to a safe and appealing atmosphere for guests.
Education
NTC2-Electronics - Computer Technology
ITE Bukit Batok
Singapore12-2022
GCE 'N' Level - N Level (NT)
Jurong Secondary School
Singapore12-2020
PSLE - Primary School
Merlimau Primary School
Singapore12-1996
Skills
- Customer service
- Logistics analysis
- Problem-solving
- Customer satisfaction
- Administrative support
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Cantonese
Bilingual or Proficient (C2)
Hokkien
Bilingual or Proficient (C2)
Timeline
Head Chef
The Flying Pan
04.2020 - 04.2022
Phv Driver
Gojek
03.2019 - 06.2025
Logistics Coordinator
Roadbull
04.2016 - 04.2020
Driver Cum Admin Clerk
MNA Consultant Pte Ltd
03.2010 - 04.2016
Part Time Banquet Server -Banquet Captain
Meritus Mandarin Hotel
10.2005 - 03.2010
NTC2-Electronics - Computer Technology
ITE Bukit Batok
GCE 'N' Level - N Level (NT)
Jurong Secondary School
PSLE - Primary School
Merlimau Primary School
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