Master of Science in Management (MiM) - Management
Singapore Management University (SMU)
Singapore 08.2025 - Current
Hrithik Gupta
(Credit Bearing Internship Starts Apr'26)
Kolkata
Summary
Operations and supply chain professional with practical experience across steel trading and large-format retail environments. Has worked closely on day-to-day logistics coordination, inventory planning, and order fulfillment in fast-moving, high-SKU operations. Comfortable using data and KPIs to track performance, identify gaps, and improve operational visibility. Contributed to process mapping, SOP documentation, and ERP readiness initiatives to support smoother workflows. Known for a structured, hands-on approach and the ability to work across teams to keep operations running reliably
Education
Bachelor of Management Studies -
St. Xaviers College (Autonomous) Kolkata
Kolkata, India 09.2021 - 06.2024
Work History
Operations Associate
K.D. Gupta and Co (An Authorised Dealer of Steel Authority of India Limited (SAIL) in Structural and Flat Products)
06.2024 - 07.2025
- Worked closely on end-to-end order fulfillment and logistics coordination, tracking daily delivery KPIs, inventory movement, and transporter performance to maintain 98% on-time deliveries.
- Coordinated with transporters and internal teams to optimize routing and scheduling, using demand and stock data to reduce cycle time by 15% and improve order accuracy.
- Developed a product-dimension tracking system to manage high SKU and size variability, helping reduce fulfillment errors by 20% and streamline procurement decisions.
- Supported process mapping, SOP documentation, and ERP readiness initiatives to improve operational visibility and control.
- Contributed to discussions on ERP integration and digital B2B platforms (e.g., Metalbook) to strengthen inventory transparency and scalability of operations.
Operations and Sales Intern
Spencer’s Retail Pvt Ltd (Operates Hypermarkets and Supermarkets Across India)
01.2023 - 03.2023
- Assisted store and supply chain teams with inventory monitoring and replenishment planning, improving shelf availability and contributing to a 12% increase in in-stock rates.
- Conducted SKU-level sales and stock analysis to identify slow-moving and high-turnover items, supporting more effective replenishment cycles.
- Helped shift inventory cycle counts from monthly to weekly using basic dashboards, reducing stock discrepancies by 25% and improving sales readiness.
- Collaborated with floor staff and supervisors to standardize reporting and performance tracking, contributing to an 18% improvement in customer satisfaction scores.
- Participated in weekly performance briefings with store teams, strengthening accountability and improving execution of in-store promotions.
Skills
Operations management
Additional Information
Soft and Technical Skills: Microsoft Word; Advanced Excel.
Language Fluency: English (fluent); Hindi (native).
Work Authorization: Singapore (Internship); India (Citizen).
Timeline
Master of Science in Management (MiM) - Management
Singapore Management University (SMU)
08.2025 - Current
Operations Associate
K.D. Gupta and Co (An Authorised Dealer of Steel Authority of India Limited (SAIL) in Structural and Flat Products)
06.2024 - 07.2025
Operations and Sales Intern
Spencer’s Retail Pvt Ltd (Operates Hypermarkets and Supermarkets Across India)
01.2023 - 03.2023
Bachelor of Management Studies -
St. Xaviers College (Autonomous) Kolkata
09.2021 - 06.2024