HOU HONG LIM
Summary
Technical Sales Engineer with extensive experience at MUDLOGIC ASIA PTE LTD, recognized for improving client satisfaction through customized solutions and superior pre-sales support. Expertise in solution selling and product demonstrations led to significant reductions in customer churn and increased revenue. Proven ability to build strong client relationships and deliver impactful technical training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Sales Engineer
MUDLOGIC ASIA PTE LTD
06.2016 - Current
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Strengthened relationships with key clients through consistent communication and proactive problemsolving.
- Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
- Reduced customer churn rate by proactively identifying potential issues and offering targeted solutions before problems escalated.
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
- Contributed additional revenue to sales plans through resale opportunities.
Electrical Sales Representative
Mline System Pte Ltd
11.2015 - 05.2016
- Exceeded sales targets through diligent follow-up on leads and maintaining a high level of customer satisfaction.
- Increased sales by developing strong relationships with key clients and providing them with customized electrical solutions.
- Negotiated contracts skillfully, resulting in mutually beneficial agreements for both company and clients.
- Collaborated with the engineering team to develop innovative electrical products tailored to client requirements.
- Coordinated closely with the operations team to ensure timely delivery of orders and resolution of any issues that arose during the process.
Education
Diploma - Green Building & Sustainability
Temasek Polytechnic
Singapore05-2013
Skills
- Solution selling
- Product demonstration
- Proposal writing
- Customer support
- Technical documentation
- Lifecycle management
- Microsoft Office Suite
- Autodesk Revit
- AutoCAD
Certification
Building Construction Supervisor Safety Course
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Technical Sales Engineer
MUDLOGIC ASIA PTE LTD
06.2016 - Current
Electrical Sales Representative
Mline System Pte Ltd
11.2015 - 05.2016
Diploma - Green Building & Sustainability
Temasek Polytechnic
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