Hoo Siang Yi

• Managed team of 10 air export professionals, ensuring adherence to compliance regulations and company policies.
• Provided expert guidance to staff on customs regulations, facilitating seamless export transactions.
• Implemented proactive solutions to address potential delays or issues in the export process, maintaining customer satisfaction levels.
• Oversaw accurate documentation preparation to ensure timely clearance of cargo at destination ports.
• Played a pivotal role in the successful expansion of air export services by actively participating in strategic planning and new business development initiatives.
• Negotiated cost-effective rates with carriers, resulting in significant savings for the company and clients.
• Resolved customer complaints effectively by addressing root causes promptly and implementing appropriate corrective measures.
• Ensured proper maintenance of airway bill records by implementing an organized filing system.
• Maintained updated knowledge of industry trends and regulatory changes, ensuring continued compliance and operational efficiency.
• Coordinated closely with warehouse teams to ensure proper handling, packaging, and labeling of air export shipments.
• Enhanced customer satisfaction with timely delivery of shipments through diligent coordination and planning.
• Fostered a positive work environment by promoting open communication channels between team members.
• Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
• Collaborated with sales teams to develop comprehensive service offerings that met client needs and expectations.
• Facilitated required documentation to manage customs clearance.
• Provided tracking information to enable clients to monitor progress of shipments.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
• Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
• Conducted regular performance evaluations for team members, identifying areas of improvement and providing professional development opportunities.

• Managed a team of 5 members.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.

• Manage full set of export airfreight documentation.
• Arrange bookings with airlines/co-loaders.
• Monitor flight schedules and ensure documentation is accurate and timely.
• Ensure compliance with Singapore customs and export regulations.
• Track and trace shipments, provide timely updates, and resolve issues proactively.
• Ensure billing, cost checking anf closing of the job files are completed on timely manner.
• Providing excellent customer service and responding promptly to customer inquiries.

• To observe special needs children's behavior during classroom.

• Planning study time and activities to special needs children for one-to-one study.

• To prepare teaching materials for teaching purpose.

• To record student's progress.

• To lead the activities such as art and craft and gross motor time.

• Preparing teaching materials for students with special needs.

• Assisting students with special needs during study time.

• Assisting teacher to observer behavior of students with special needs.