Hon Mun Wallace Lee

• Monitored daily on the sub parts and wheel hubs overhaul development to maintain on-track status.
• Planned, organized and monitored on-conditional spares to deliver efficient use of materials and labour.
• Assisted in creating PR for shortages, complied shortage list and tracking status.
• Coordinated in obtaining necessary AH signatory on Component Process Sheet to ensure compliance with industry standards.
• Coordinated with NDT inspectors for the sub parts and wheel hubs NDT development of production environment.
• Coordinated cross-functional teams to streamline processes and enhance operational efficiency.
• Facilitated communication between internal parties and external vendors to ensure seamless collaboration and alignment with organizational goals.
• Monitored timelines and deliverables to ensure adherence to schedules and quality standards.

• Planned and established production schedules of aircraft maintenance work packages for assigned aircraft with approval from the Planning Superintendent.
• Developed, released and monitored work documents concerned to ensure timely completion of aircraft maintenance work packages for the customer.
• Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles with optimized inventory control, reducing waste and improving cost efficiency.
• Coordinated closely with various departments, prioritizing aircraft maintenance tasks or projects based on urgency to ensure minimal impact on flight operations.
• Ensured compliance with aviation regulations, maintaining accurate documentation and records of all maintenance activities.
• Managed work change requests effectively, balancing priorities while minimizing disruptions to ongoing operations, and addressing bottlenecks promptly.
• Reviewed and assessed on resources allocation of production personnel, adhere with the requirements to aircraft maintenance / project and additional work requests from Customer.
• Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels.
• Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.
• Identified gaps in standard operating procedures and contributed to the development of new guidelines with Quality Control.

• Coordinate and drive on time performance through adherence to PTS (Precision Time Schedule).
• Monitor performance of all departments against PTS requirements, proactively identifying and resolving issues.
• Identify trends and implement solution-based actions to achieve set targets.
• Lead the daily shift briefing, liaising with all department leads to understand requirements for departure.
• Meet with the operating Captain and Customer Service Manager on their arrival to gate for an introduction and departure briefing.
• Create a sense of operational urgency amongst all team members involved in the Qantas departure, whilst maintaining a focus on Safety.
• Proactively identify issues and solutions to ensure critical tasks do not impact on time performance.
• Provide on the job coaching and mentoring to team members to ensure they are aware of the PTS and their impact on driving on time departures.
• Assist the Airport Manager or Duty Airport Manager (where applicable) to ensure that the emergency plans are regularly reviewed for currency and amended to reflect changes.
• Assist the Airport Manager or Duty Airport Manager (where applicable) in conducting emergency training/exercises in accordance with corporate standards.
• Following a Safety incident, determine the need and coordinate all investigations within the business or at the request of Qantas Safety, document event in Intelex.

· Positive and diligent effectively at promoting resident satisfaction by address concerns, spearheading repairs and implementing update to enhance properties.

· Detail-oriented and organized at managing personnel, property, and special projects.

· Dedicated to interacting with maintenance and conservancy staff to manage on-site activities.

· Meticulous, well-organized and decisive at cultivating deepen productive relationships with owners, companies and agency representatives.

· Committed to ensuring safe and comfortable environment for residents as well as advocating for needs of buildings board.

· Controlled arrivals and departures and transitioned aircraft across airfield and flight line.

· Communicated instructions to pilots through clear delivery and enunciation.

· Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.

· Oversaw emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure.

· Notified airport response personnel to be ready when emergency situations presented.

· Utilized communications systems to direct movement of pilots and ground personnel.

· Facilitated deployment between flight deck and cabin crew prior to and during flights to promote smooth operations.

· Prepared reports and schedules with accuracy.

· Worked flexible hours; night, weekend, and holiday shifts.

· Dependable Operations Assistant for baggage lost and found with 6 years of experience. Adept at maintaining detailed records and calming down upset passengers.

· Displayed diplomatic and calm professional in customer service at baggage claim area.

· Accomplished at working quickly and efficiently with professionalism and accuracy in raising mishandled baggage reports.

· Organized with extensive knowledge of World Tracer system use and maintaining compliance in mishandled baggage handling with airlines policies. Adept at tracking baggage and remaining professional in stressful situations.

· Friendly and organized with skilled in time management and client services. Works to answer and update all passenger enquiries via phone or email to reach positive outcomes. Committed to ensuring the safe arrival of passenger property at final destinations.

· Careful and dependable with significant stamina and physical strength to assist passengers with heavy and odd-size baggage. A team-player with excellent customer service skills.

· Conscientious and skilled in treating passenger property with care. Successful at keeping detailed records with an understanding of baggage insurance and claims. Well-versed in different airlines policies and compliance requirements.

· Energetic Front Office Junior Executive with experience helping guests with check-in/out and travel tasks.

· Versed in coordinating reservations, updating accounts and promoting customer satisfaction.

· Displayed hospitality professional with can-do attitude for guests providing needed resources and creating enjoyable visits.

· Warm and friendly individual helps guest in any situation. Enjoys working closely with team members to deliver positive guest experience.

· Skilled at fostering positive relationships with guests and promoting customer loyalty.

· Results-oriented Retail Supervisor with 3 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals.

· Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.

· Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

· Dependable retail sales with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.

· Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

· Reliable retail assistant with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

· Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

· Dependable retail sales with experience in dynamic, high-performance environments and versed in product placement and merchandising. Skilled in processing transactions, handling cash, using registers and arranging merchandise.