Python Programming
Hong Wei Lee
Student
Summary
Developed strong leadership and organizational skills in fast-paced guest services environment. Demonstrates commitment to improving team performance and enhancing guest experiences. Seeking to leverage these transferrable skills in new field with opportunities for growth and innovation.
Overview
6
6
years of professional experience
2
2
Languages
Work History
USS Attractions Operations
Rws
09.2024 - 02.2025
- Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
- Strengthened team morale through active participation in training sessions and sharing best practices with colleagues.
- Contributed to positive public relations efforts by interacting with media representatives during promotional events when necessary.
- Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
Clinic Assistant
The Family Practice Potong Pasir Clinic
08.2024 - 12.2024
- Helped front desk staff register and process patients.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
Sales and Service Engineer
Maha Chemicals
04.2023 - 09.2023
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Worked closely with engineering teams to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
- Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
- Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
Warehouse Worker
Venture
10.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Mcdonald Service Crew
McDonald's Restaurant
01.2019 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
High School Diploma -
Ngee Ann Polytechnic
Clementi 04.2001 -
Mechanical Engineering
ITE CENTRAL
Ang Mo Kio New Town, Null, Singapore 04.2001 -
Skills
Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Software
Tableau Visual Data Representation
Microsoft Office Suites
Interests
Finance
Wealth Management
Sales and Communication
Timeline
USS Attractions Operations
Rws
09.2024 - 02.2025
Clinic Assistant
The Family Practice Potong Pasir Clinic
08.2024 - 12.2024
Sales and Service Engineer
Maha Chemicals
04.2023 - 09.2023
Warehouse Worker
Venture
10.2020 - 01.2021
Mcdonald Service Crew
McDonald's Restaurant
01.2019 - 06.2019
High School Diploma -
Ngee Ann Polytechnic
04.2001 -
Mechanical Engineering
ITE CENTRAL
04.2001 -
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