Hong Wei Lee
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged healthcare customer service and critical thinking skills at TFPPP Pte Ltd to streamline patient processing. Excelled in relationship building and sales process optimization at Maha Chemicals, consistently surpassing sales targets. Proven track record in quality control and team collaboration, significantly improving product reliability at Venture@ Techplace 2 AMK.
Overview
5
5
years of professional experience
Work History
Clinic Assistant
TFPPP Pte Ltd
08.2024 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
Technical Sales Engineer
Maha Chemicals
04.2023 - 09.2023
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Strengthened relationships with key clients through consistent communication and proactive problemsolving.
- Conducted market research to identify new opportunities and target markets.
- Exceeded sales quotas consistently by utilizing effective lead generation strategies and maintaining strong relationships with existing clients.
Warehouse QC Assistant
Venture@ Techplace 2 AMK
10.2021 - 12.2021
- Increased product reliability through in-depth analysis of test results, identifying trends and recommending corrective actions.
- Promoted a culture of quality and accountability within the organization by championing best practices and new initiatives for continuous improvement.
- Enhanced team efficiency with meticulous record-keeping of all quality control data, ensuring easy access and analysis.
- Collaborated with cross-functional teams to develop and implement process improvements that led to increased product reliability.
Mcdonald Service Crew
Hanbaobao
03.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Banking And Finance
Ngee Ann Polytechnic
Singapore, Singapore04.2027
No Degree - Hnitec in Mechanical Engineering
ITE College Central
Singapore 04.2023
Skills
- Healthcare Customer Service
- Insurance Verification
- Medical billing knowledge
- Clinical Procedure Assistance
- Front Desk Reception Abilities
- Attention to Detail
- Sales process optimization
- Proposal Writing
- Organization skills
- Team Collaboration
- Customer Support
- Relationship Building
- ISO standards knowledge
- Six Sigma Methodologies
- Problem-Solving
- Time Management
- Multitasking
- Critical Thinking
- Friendly, Positive Attitude
- Customer Service
- Teamwork and Collaboration
Timeline
Clinic Assistant
TFPPP Pte Ltd
08.2024 - Current
Technical Sales Engineer
Maha Chemicals
04.2023 - 09.2023
Warehouse QC Assistant
Venture@ Techplace 2 AMK
10.2021 - 12.2021
Mcdonald Service Crew
Hanbaobao
03.2019 - 12.2019
No Degree - Banking And Finance
Ngee Ann Polytechnic
No Degree - Hnitec in Mechanical Engineering
ITE College Central
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