Hong Sheng Wong
Summary
Second-year Consumer Behavior and Research Student who is currently studying at Republic Polytechnic. Currently looking for an internship position in the Digital Marketing Sector. Committed to making a significant impact through dedication and a proactive approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Cart Attendant
Resort World Sentosa
07.2023 - Current
- Operated POS terminals to input customers' orders, swipe credit cards, and enter cash amounts.
- Addressed customer complaints and inquiries to verify satisfaction.
- Offered product samples, answered questions, and helped customers find items.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Warehouse Packer
Perfume Shop
12.2022 - 02.2023
- Added packed boxes to conveyor belts for movement to shipping stations.
- Reviewed orders to verify products met specifications.
- Created shipping labels to complete daily order processing.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Crew Leader
McDonald's
11.2020 - 01.2022
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
High School Diploma - CONSUMER BEHAVOUR AND RESEARCH
REPUBLIC POLYTECHNIC
Singapore, Null, Singapore04-2026
High School Diploma - International Business
Republic Polytechnic
Singapore, Null, Singapore01-2025
No Degree - SECONDARY SCHOOL
CHOA CHU KANG SECONDARY
SINGAPORE11-2022
High School Diploma - China Business Perspective
REPUBLIC POLYTECHNIC
SINGAPORE01-2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Leadership
- Strong Work Ethic
- Problem-Solving
- Data Visualization
- Data Analytics
- Marketing
- Inventory Management
- IoT
- Business Needs Analysis
- Project Management
- Operation Planning
- Creative Thinking
Accomplishments
- Best Improvement Award
- Edusave Award
- Eagles
- National Youth Achievement Award Bronze
Certification
- Certificate in Accountancy Module, GNS, 30 October 2020
- Certificate in IT & Cybersecurity Module, GNS, 5th November 2020
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Food Cart Attendant
Resort World Sentosa
07.2023 - Current
Warehouse Packer
Perfume Shop
12.2022 - 02.2023
Crew Leader
McDonald's
11.2020 - 01.2022
- Certificate in Accountancy Module, GNS, 30 October 2020
- Certificate in IT & Cybersecurity Module, GNS, 5th November 2020
High School Diploma - CONSUMER BEHAVOUR AND RESEARCH
REPUBLIC POLYTECHNIC
High School Diploma - International Business
Republic Polytechnic
No Degree - SECONDARY SCHOOL
CHOA CHU KANG SECONDARY
High School Diploma - China Business Perspective
REPUBLIC POLYTECHNIC
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