HOI THENG GOH
Summary
Dynamic Assistant Restaurant Manager with a successful track record in leadership and operations within the food service industry.
Skilled in team supervision, customer service and process optimization. Eager to leverage my degree in Banking and Finance and 4years of managerial expertise to transition into a stimulating office-based role.
Strong analytical and financial skills combined with a passion for problem-solving and driving organizational efficiency. Seeking an opportunity where I can apply my strategic mindset and financial acumen to contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Din Tai Fung
01.2023 - Current
- Capable to identify and resolve issues quickly and effectively which related to customer concerns, staff management, or operational challenges.
- Analyzing P&L report, designed and implemented strategies to reduce costs and waste.
- Exceptional interpersonal skills, foster effective communication and collaboration across various office departments (brandings, procurement, HR, Finance, IT, Project, Training, R&D, etc)
- Proven ability to learn quickly and adapt to new situations and task assigned.
Restaurant Floor Manager
Din Tai Fung
01.2022 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Effectively managed payroll and timekeeping, maintain adequate staffing and minimize overtime.
- Manage various aspects of restaurant including scheduling, inventory management and administrative tasks.
Supervisor
Din Tai Fung
01.2021 - 12.2021
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored workflow to improve employee time management and increase productivity.
- Have a strong sense of cooperation and safety awareness and always multi-task
Management Trainee (Service)
Din Tai Fung
09.2020 - 12.2020
- Learn and be competent in both service and kitchen staff duties
- Serve the guests efficiently and accurately upon their special requests
- Maintain consistent best-in-class service and good hygiene standards
- Monitor quality of all food and beverage items served
- Ensure the smooth running of designated section
- Perform any ad-hoc duties as required by the Branch Manager
Management Trainee (Dim Sum Kitchen)
Din Tai Fung
08.2019 - 08.2020
- Knowledge of preparation of food
- Take control of inventory levels of kitchen
- Ensure all operating standards comply with company policies
- Use hygienic practices for food safety
- To be familiar with F&B environment and apply to company management standards
- Performs other duties assigned by superior
Education
Bachelor of Arts - Business Administration (Hons) Banking And Finance
Universiti Tunku Abdul Rahman
Malaysia05.2019
Skills
- Leadership and Team Management
- Customer Service and Problem Solving
- Initiative and Self-Motivation
- Effective Communication Skills
- Staff Training and Development
- Profit and Loss Control
- Inventory Management Software (SAP system)
- Payroll Administration
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Assistant Restaurant Manager
Din Tai Fung
01.2023 - Current
Restaurant Floor Manager
Din Tai Fung
01.2022 - 12.2022
Supervisor
Din Tai Fung
01.2021 - 12.2021
Management Trainee (Service)
Din Tai Fung
09.2020 - 12.2020
Management Trainee (Dim Sum Kitchen)
Din Tai Fung
08.2019 - 08.2020
Bachelor of Arts - Business Administration (Hons) Banking And Finance
Universiti Tunku Abdul Rahman
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