Hock Seng Koh

• Generated revenue growth by developing and executing targeted sales strategies to expand market share.

• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Assisted customers by answering questions and fulfilling requests.
• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.

• Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
• Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.

• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.

• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Acted with integrity, honesty and knowledge to promote culture of company.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Provided first-rate service to all customers and potential customers.

• Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
• Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
• Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.

Sell books and stationery.

Train new staff

Daily briefing and motivation of staff

Market survey and analysis for Singapore and Malaysia.

Support marketing activities for the Singapore

• Facilitated interagency cooperation for more efficient and effective execution of foreign policy objectives.
• Liaised with government officials, international organizations and public media.