Hock Hing Lim

• Managed team of 10 sales representatives covering Singapore, Malaysia, Philippines, Thailand, Vietnam and ANZ.
• My role is to provide guidance, coaching and support for the team to meet aggressive and profitable sales targets.
• Manage the regional distributors for more than 1 year to achieve USD100 mil revenue target and pass to the next team to focus on direct customer's growth.
• Manage and push for new programs pipeline creation at customers for all sales representatives to achieve 3 and 5 years growth plans.
• Working with internal and external customers to create a long term valuable relationship that in turn creates win win situation,
• Explore new markets and recommend new capabilities to achieve sustainable growth.
• Established ambitious sales targets for the team, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

Outcome

• Achieve a yearly growth of 7% last year and potentially close 2023 with another 8% growth
• Grow the pipeline for the ASEAN Team to more than USD250 mil for the next 3 years

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Establish new hire orientation programs together with Human Resource
• Conducted orientation sessions and organized on-the-job training for new hires and distributors.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Set up tracking system for the maintenance of every employee's training records,
• Engage World Class Training Consultants to bridge gaps of training needs that internal resources are not capable to provide.
• Conduct Product Training (Current and New), Application Training, Selling Skills Training and Coaching for supervisors globally for employees and distributors.

Outcome

• Develop new hire orientation programs for the company.
• Develop and set up training records library for the company.
• Develop online quiz and evaluation for training to ensure minimum passing requirements is achieved efficiently through digitalisation.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Develop customised roles training programs for different roles within the Regional Sales and Marketing Teams.
• Conduct Selling Skills training, Price Negotiation Training, Presentation Skills Training and Coaching Training both in English and Chinese for the regional Sales and Marketing teams.

Outcome

• Provided the framework for customised training for different roles of sales and marketing within the region.
• Involved with Regional Sales Workshop for the regional Sales Team come together with the training programs.

• Manage 3 Sales Engineers located in Singapore
• Assessed each individual performances, analyzing data trends to determine best methods to improve sales results.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
• Help remove barriers for the Sales Engineers to achieve their Sales targets
• Manage the whole team's Customer Relationship Management to ensure pipeline is vast and plentiful to achieve next 3 years targets.

Outcome

• Grow the business for Singapore by 20% over the 3 years

• Manage key account in Singapore with USD65 mil revenue.
• Develop new design and programs within the customer to achieve profitable growth.
• Manage half yearly price negotiation on behalf of the company with the customer to increase our share or protect our profitability.
• Work with factory on delivery and capacity planning to achieve seamless support for the customer.
• Ad hoc helped to penetrate a new customer in 2007 with a yearly revenue of USD4 mil through persistent follow up and capability presentation to the customer's senior management.

Outcome

• Achieve 16 quarters of Best Supplier Status with the customer

• Supported quality team members during corrective action updates.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Facilitated process improvements to successfully decrease errors.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
• Worked through all aspect of quality roles within the departments (Customer Quality, Supplier Quality, Manufacturing Quality, Advance Quality Planning)
• Lead the team in all quality audits (certification, customer audits) and achieve zero findings and high scores through careful and thoughtful planning in advance.

Outcome

• Lead the Customer Quality Team of 3 Quality Representatives
• Build great relationship with customers despite having quality issues through great negotiation and prompt response.
• Pass all quality audits (agency certification and customer) with no findings and high scores.

• Created brand new, innovative production processes for cutting-edge glass substrate lubrication and polishing process through automation.
• Monitored design progress and estimated manufacturing feasibility.
• Drafted project plans and reports to define requirements,
• Draft out SOP for operators on operation safety and simple troubleshooting,
• Perform preventive maintenance on the processing machines.
• Review daily quality rejects to finetune and improve on the capability of the processing machines to achieve better yield.

Outcome

• No machine down issue for the 2.5 years
• Achieve a yield of 99.6% for the processing under my care.