Korean Dramas
Hoa Nguyen
Customer Service Executive
Summary
Driven Customer Service Executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Vinwonder Nha Trang
11.2021 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor
Zen Coffee Nha Trang
11.2020 - 06.2021
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Advanced Diploma - Tourism And Hospitality
Nha Trang Tourism College
Vietnam 12.2017 - 12.2020
Skills
Relationship building
undefinedHobbies
Dancing, Swimming, Badminton, Cooking
Interests
Kpop
Reading Comics & Manga
Movies
Arts & Craft
Timeline
Customer Service Executive
Vinwonder Nha Trang
11.2021 - Current
Supervisor
Zen Coffee Nha Trang
11.2020 - 06.2021
Advanced Diploma - Tourism And Hospitality
Nha Trang Tourism College
12.2017 - 12.2020
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