Ho Yu Guang
Summary
*Geodis Singapore | Warehouse Officer | Sep 2025 to Present*
- Maintained *99.8% picking accuracy* since joining with minimal order discrepancies
- Supported *year-end peak season 2025*, clearing *200+ local and export orders per day* to meet cut-off times
- Consistently achieved *100% on-time dispatch* for export shipments despite tight air freight schedules
- Recorded *zero safety incidents and zero MC* during employment period
- Assisted in training *3 new warehouse assistants* on WMS, RF scanner, and 5S procedures within first 6 months
*Sheng Siong Group Ltd | Assistant Supervisor | Sep 2017 to Sep 2025*
- Maintained *8 years continuous service* with zero career breaks and strong attendance record
- Supervised e-commerce team during *Covid-19 peak 2020-2022*, processing *300+ online orders daily* with *99% on-time dispatch rate*
- Trained and coached *20+ new staff* on POS, SOPs, and customer service with *90% retention rate* after 6 months
- Managed *CNY peak periods for 8 consecutive years*, handling *2x normal order volume* with no major customer complaints
- Achieved *consistently high customer satisfaction scores* for online orders and live chat support
- Reduced order picking errors by implementing double-check system for fresh produce items
- Supported store in passing *NEA and SFA hygiene audits* with zero major non-compliance findings
*National Service | 2015 to 2017*
- Completed *2 years Full-Time National Service* with excellent conduct
- Developed strong discipline, teamwork, and ability to perform under pressure
- Commenced civilian employment immediately after ORD with no employment gap
Overview
9
9
years of professional experience
Work History
Warehouse Officer
Geodis
09.2025 - Current
*Role Summary:*
Responsible for supervising daily e-commerce and retail operations, managing a team of 5 to 10 staff, and ensuring high standards of customer service for both in-store and online customers. Key role in order fulfillment, inventory control, and service recovery during high-volume sales periods.
*Key Duties and Responsibilities:*
*1. E-commerce Operations*
- Process daily online orders from company website and third-party platforms
- Ensure accurate picking, packing, and dispatch of online orders within SLA timing
- Manage refunds, exchanges, and returns for e-commerce customers
- Monitor order fulfillment KPIs and report daily performance to management
*2. Customer Service*
- Handle customer enquiries, complaints, and feedback via phone, email, and live chat
- Perform service recovery and resolve escalated customer issues to maintain satisfaction
- Maintain professional communication with customers in English and Mandarin
- Assist walk-in customers with product information and purchase decisions
*3. Team Supervision and Training*
- Supervise and schedule shifts for a team of 5 to 10 retail and e-commerce staff
- Train new employees on POS system, standard operating procedures, and product knowledge
- Monitor staff performance and provide coaching to improve efficiency and service standards
- Support store manager in manpower planning during peak seasons like Chinese New Year
*4. Inventory and Stock Control*
- Conduct daily stock replenishment for retail floor and e-commerce warehouse
- Perform expiry date checks, price checks, and ensure FEFO compliance for fresh and dry goods
- Investigate stock discrepancies and conduct regular cycle counts
- Liaise with suppliers and central warehouse for urgent stock and delivery issues
*5. Store Operations and Compliance*
- Assist in store opening and closing procedures, including cashier duties and cash reconciliation
- Prepare daily sales reports and bank deposits
- Support merchandising, promotion setup, and seasonal campaign execution
- Ensure full compliance with NEA and SFA food safety and hygiene regulations
Assistant Supervisor
Sheng Siong
03.2017 - 09.2025
*Role Summary:*
Responsible for supervising daily e-commerce and retail operations, managing a team of 5 to 10 staff, and ensuring high standards of customer service for both in-store and online customers. Key role in order fulfillment, inventory control, and service recovery during high-volume sales periods.
*Key Duties and Responsibilities:*
*1. E-commerce Operations*
- Process daily online orders from company website and third-party platforms
- Ensure accurate picking, packing, and dispatch of online orders within SLA timing
- Manage refunds, exchanges, and returns for e-commerce customers
- Monitor order fulfillment KPIs and report daily performance to management
*2. Customer Service*
- Handle customer enquiries, complaints, and feedback via phone, email, and live chat
- Perform service recovery and resolve escalated customer issues to maintain satisfaction
- Maintain professional communication with customers in English and Mandarin
- Assist walk-in customers with product information and purchase decisions
*3. Team Supervision and Training*
- Supervise and schedule shifts for a team of 5 to 10 retail and e-commerce staff
- Train new employees on POS system, standard operating procedures, and product knowledge
- Monitor staff performance and provide coaching to improve efficiency and service standards
- Support store manager in manpower planning during peak seasons like Chinese New Year
*4. Inventory and Stock Control*
- Conduct daily stock replenishment for retail floor and e-commerce warehouse
- Perform expiry date checks, price checks, and ensure FEFO compliance for fresh and dry goods
- Investigate stock discrepancies and conduct regular cycle counts
- Liaise with suppliers and central warehouse for urgent stock and delivery issues
*5. Store Operations and Compliance*
- Assist in store opening and closing procedures, including cashier duties and cash reconciliation
- Prepare daily sales reports and bank deposits
- Support merchandising, promotion setup, and seasonal campaign execution
- Ensure full compliance with NEA and SFA food safety and hygiene regulations
Education
N Level -
Clementi Wood Secondary School
SingaporeSkills
*Warehouse & Logistics*
Receiving, Put-away, Picking, Packing, Loading and Unloading, Stock Take, Cycle Count, Inventory Accuracy, WMS, Export Documentation, Container Stuffing, 3PL Coordination, Cold Room Operations, FEFO and FIFO
*Equipment Handling*
Manual Pallet Jack, Electric Pallet Jack, RF Scanner, Handheld Terminal, Stretch Wrap Machine, Assist Reach Truck Operations
*E-commerce & Retail Operations*
Order Fulfillment, Returns and Refunds Management, Customer Service, Live Chat Support, Phone and Email Support, POS Systems, KPI Reporting, Promotion Setup, Merchandising
*Leadership & Supervision*
Team Supervision of 5 to 10 staff, Staff Training and Coaching, Shift Rostering, Workload Allocation, Problem Solving, Service Recovery, Military Discipline
*Compliance & Safety*
5S Housekeeping, MOM Workplace Safety Awareness, NEA and SFA Food Hygiene Compliance, Incident Reporting, Expiry Date Management
*Administration & Documentation*
Cash Handling, Bank Deposits, Sales Reporting, Shipping Documents, Delivery Orders, Packing Lists, Stock Adjustment Reports
*Computer & Technical Skills*
Microsoft Excel, Microsoft Word, Email, Basic SAP, WMS Systems, E-commerce Platforms, Good with electronic devices and computers, Adaptable to Manufacturing industries
*Languages & Soft Skills*
Fluent in English and Mandarin, Fast Learner, Hardworking, Punctual, Strong Attendance Record, Able to Work 55 or 6 Day Week, Willing to Work Overtime, Weekends, and Public Holidays, Heavy Lifting Capability, Team Player
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Warehouse Officer
Geodis
09.2025 - Current
Assistant Supervisor
Sheng Siong
03.2017 - 09.2025
N Level -
Clementi Wood Secondary School