Ho Yan Grace
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Credit Control Officer
Tuaspower Supply Pte Ltd
02.2022 - Current
- Pursuing action via phone calls; emails to customers (Consumer)
- Raise necessary documentation to process refund.
- Reconcile and posting of payment accordingly in the system.
- Perform any other ad-hoc duties as and when required
Professional Service Delivery Coordinator
Xchanging Solutions (Singapore) Pte Ltd
11.2018 - 06.2019
- Follow up with client (insurance broker) on overdue payment through phones calls / emails
- Maintain efficient records of collection activities
- Send Monthly SOA and reminder letter to customer
- Liaise with relevant team to resolve and reconcile for all outstanding AR matters including disputes.
- Perform any other ad-hoc duties as and when required
Collection Officer
HSBC Singapore Limited
06.2017 - 10.2018
- Follow up with customer (mainly consumer) on overdue payment through phones calls / emails
- Maintain efficient records of collection activities
- Work out installment payment plan with customer when necessary
- Prepare MAS 606 report on rotational basis
- Do search on customer through Questnet and CBS
- Suggest recovery action to minimize bad debts
- Perform any other ad-hoc duties as and when required
Credit Executive
Singapore Telecommunications Limited
03.2013 - 05.2017
- Follow up with customer (mainly SME,MNC, Government) on the outstanding debts and address payment issues on regular basis.
- Pursuing action via phone calls; emails to customers
- Prepare and send Monthly SOA and reminder letter to customer
- Make credit decisions with policy and guidelines when reviewing order release for credit hold customers.
- Liaise with relevant team to resolve and reconcile for all outstanding AR matters including disputes.
- Preparation of month end schedule
- Assist manager in monthly reports – DSO report / Aging reports/ Provision of Doubtful debt
- Conduct regular review with relevant team and follow up review actions for the dispute cases.
- Meeting with customer to resolve any outstanding when necessary
- Report and propose recovery action to minimize bad debt / write off.
- Hold regular meeting with the team to understand the issue faced and resolve the issue with them.
- Follow up dispute case that is escalated by officer for assistance.
- Supervisory of Officer.
- Updates / Write work indicator for the process and reports
- Ensure monthly collection target is met.
Credit Officer
Singapore Telecommunications Limited
05.2012 - 02.2013
- Follow up with customer on the outstanding debts and address payment issues on regular basis.
- Pursuing action via phone calls; emails to customers
- Do Reconciliation of account and send SOA to customer.
- Liaise with Internal Departments & Sales to resolve any dispute from customer on a weekly basis once a solution provided.
- Ensure that payment collected were posted correctly by providing / matching the payment to the invoices.
- Update the status of each customer for executive and manager review timely.
Corporate Trainer
Dirad Pte Ltd
11.2011 - 04.2012
- Face-to-face presentations to customers
- Able to represent our clients professionally
- Do presentations on client's current product and service offerings
- Customer service orientated
Education
Bachelor of Commerce - Accounting and Finance
Murdoch University (SMF Institute of Higher Learning)
01-2016
Booking-Keeping Level I, II - undefined
BMC Academy
01-2009
Diploma - Network System Security
Ngee Ann Polytechnic
Singapore01-2008
GCE 'O' Level - undefined
North Vista Secondary School
01-2004
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Personal Information
- Date of Birth: 1988-06-12
- Availability: minimum 1 month notice period
Section name
- Current Salary: S$ 42,185 Annual Salary
- Expected Salary: S$ 4,500.00 (neg)
Timeline
Credit Control Officer
Tuaspower Supply Pte Ltd
02.2022 - Current
Professional Service Delivery Coordinator
Xchanging Solutions (Singapore) Pte Ltd
11.2018 - 06.2019
Collection Officer
HSBC Singapore Limited
06.2017 - 10.2018
Credit Executive
Singapore Telecommunications Limited
03.2013 - 05.2017
Credit Officer
Singapore Telecommunications Limited
05.2012 - 02.2013
Corporate Trainer
Dirad Pte Ltd
11.2011 - 04.2012
GCE 'O' Level - undefined
North Vista Secondary School
Diploma - Network System Security
Ngee Ann Polytechnic
Booking-Keeping Level I, II - undefined
BMC Academy
Bachelor of Commerce - Accounting and Finance
Murdoch University (SMF Institute of Higher Learning)