HO SHU XIAN
Senior Operations Executive
Kajang
Summary
Personal Qualities:
A good team player with an excellent
interpersonal and supervisory skill. I take ownership in my job tasks and work well with my fellow colleagues
Preferred Work Style:
I excel in a fast paced and pressurized
environment. I am ambitious and seek
challenges with enthusiasm. I am focused
and always strive to ensure success for my
Employer’s business and myself.
Management Qualities:
As a senior executive I believe in understanding my fellow colleagues concerns with their work load and take extra steps in assisting as mush as I can with their work load. And hence I believe in leading
through example is an essential role to be an
effective leader.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Senior Operation Executive
Adirect Singapore Pte Ltd
12.2023 - Current
- Overseeing the day-to-day operations of the company or specific departments to ensure efficiency.
- Monitoring and improving operational processes and systems to enhance productivity.
- Working with various teams to streamline operations and improve workflows.
- Managing inventory levels, ensuring that stock is maintained at optimal levels.
- Ensuring proper resource allocation to meet business needs.
- Analyzing operational data to identify trends, inefficiencies, and opportunities for improvement.
- Coordinating with different departments (e.g., sales, marketing, finance) to ensure that operations align with business goals.
- Acting as a liaison between senior management and operational teams to communicate and implement changes or improvements.
- Handling customer service or client-related issues, ensuring that concerns are addressed promptly.
- Ensuring operations comply with industry regulations, legal requirements, and company policies.
- Maintaining proper documentation and records for audits, reports, and regulatory compliance.
- Negotiating contracts and terms with vendors to ensure favorable business conditions.
- Training staff and new hires on operational processes, procedures, and best practices.
- Ensuring that employees are up-to-date with any changes in operations or technology.
Sales Executive to Senior Sales Executive
Adirect Singapore Pte Ltd
03.2020 - Current
- Identifying and targeting individual consumers through direct sales channels, such as online platforms (Qoo10, Shopee, Lazada).
- Managing promotions, special offers, and discounts across various online platforms.
- Overseeing the entire sales process, including processing orders and addressing customer inquiries and issues.
- Managing and updating marketing materials to ensure all product information is current and accurate.
- Addressing customer inquiries, handling concerns, and providing post-sale support for international clients
- Building and maintaining long-term relationships with individual customers to ensure repeat business
- Coordinating with logistics and finance teams to ensure smooth delivery, payment processing, and customer satisfaction for international clients
- Managing international customer accounts and providing ongoing support to maintain strong relationships
- Traveling internationally to exhibit in trade show, meet with potential clients, and build relationships with overseas partners
Direct Sales Representative
Angliss Singapore Pte Ltd
05.2019 - 02.2020
- Identifying and reaching out to potential customers through networking or direct door-to-door service
- Conducting product demonstrations, presentations, and discussions to inform potential customers about the quality of products
- Establishing and maintaining positive relationships with new and existing customers to ensure customer satisfaction and repeat business
- Providing after-sales support to address any customer inquiries or concerns
- Maintaining accurate records of customer interactions, sales, and follow-ups
- Managing and updating marketing materials to ensure they are current, relevant, and effective in promoting the products, while also promoting special offers, discounts, or new product launches to customers.
Customer Service Executive
Angliss Singapore Pte Ltd
06.2017 - 05.2019
- Responding promptly to customer inquiries via phone, email, WhatsApp, in a professional and timely manner
- Addressing and resolving customer complaints and issues to ensure satisfaction
- Providing information about products
- Assisting customers with placing orders, tracking deliveries, and managing returns or exchanges
- Ensuring that customer orders are processed accurately and efficiently
- Identifying customer problems, offering appropriate solutions or alternatives.
- Maintaining customer satisfaction by ensuring prompt follow-up on open issues.
- Working with other departments, such as sales and logistics, to resolve customer issues and enhance the customer experience.
Data Entry Officer & Production Assistant
Eson Precision Engineering (M) Sdn. Bhd.
04.2016 - 04.2017
- Managing file organization and gathering data for computer input
- Tracking and managing production schedules
- Handling daily administrative responsibilities
- Ensuring timely production and adherence to quality standards
- Supervising the production process
Event Coordinator (Intern)
Big Orange Media Sdn. Bhd
06.2015 - 08.2015
- Assist to prepare agenda and event check list
- Responsible on sends out the invitation and manage RSVP list
- Follow up with the catering companies to prepare food for event
- Managing events on the day of including event set up, problem-solving and welcoming guests
Education
SPM -
Sekolah Menengah Kebangsaan Dato’ Syed Esa
Batu Pahat, Johor 01.2005 - 01.2009
STPM - Commerce
Sekolah Menengah Kebangsaan Dato’ Bentara Luar
Batu Pahat, Johor 01.2010 - 01.2011
Bachelor of Communication (Hons) - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
Kampar, Perak 01.2012 - 01.2016
Skills
Graphic Design
Personal Information
Date of Birth: 11/01/92
Phone
+6, 017-789 2861
Timeline
Senior Operation Executive
Adirect Singapore Pte Ltd
12.2023 - Current
Sales Executive to Senior Sales Executive
Adirect Singapore Pte Ltd
03.2020 - Current
Direct Sales Representative
Angliss Singapore Pte Ltd
05.2019 - 02.2020
Customer Service Executive
Angliss Singapore Pte Ltd
06.2017 - 05.2019
Data Entry Officer & Production Assistant
Eson Precision Engineering (M) Sdn. Bhd.
04.2016 - 04.2017
Event Coordinator (Intern)
Big Orange Media Sdn. Bhd
06.2015 - 08.2015
Bachelor of Communication (Hons) - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
01.2012 - 01.2016
STPM - Commerce
Sekolah Menengah Kebangsaan Dato’ Bentara Luar
01.2010 - 01.2011
SPM -
Sekolah Menengah Kebangsaan Dato’ Syed Esa
01.2005 - 01.2009
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