Ho Juay Xuan

Worked as a part-time ad hoc Event Coordinator/Staff/Crew under multiple manpower companies, contributing to the successful execution of major events, including:

• Singapore FinTech Festival (2018, 2019)
• ITB Asia (2024)
• Token 2049 (2023, 2024)
• Singapore International Cyber Week (2023, 2024)

Gained hands-on experience in event operations, crowd management, and providing on-site support to ensure smooth event delivery.

Key Responsibilities

• Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
• Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
• Enhanced event attendee experiences by providing exceptional customer service and addressing inquiries promptly.
• Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
• Aided in the registration process for attendees, ensuring an efficient check-in experience for all guests.

Key Responsibilities

Guest Service -

Assist customers with ticketing, registration, and membership inquiries. Address customer questions, feedback, and complaints professionally. Guide guests on the playground rules, safety measures, and amenities.

Operations -

Monitor children in play areas to ensure safety guidelines are followed. Conduct regular checks on play equipment for safety and cleanliness. Intervene in case of emergencies or incidents, providing first-level assistance.

During my internship at the Constella( formerly SingEx) as an Singapore FinTech Festival (SFF) project intern, I managed website content updates, coordinated with stakeholders, and handled tasks like editing headshots, porting content using CMS and Airtable, and ensuring quality checks for videos. These experiences honed my multitasking and communication skills in a fast-paced environment.

Key Responsibilities

Event Planning and Coordination -

• Assisted in the planning of event elements like itinerary, content, and venue management.
• Handled continuous updates and iterations for the "Talent Pavilion" webpage, often liaising with various stakeholders like MAS, ESG, and the web vendor.

Content Management and Editing -

• Managed and ported content onto the backend using a CMS and Airtable.
  Edited over 400 headshots and numerous logos using tools like Photopea despite no prior experience.
• Maintained and updated the Airtable agenda, including working with company directors to finalize timing and details.

Stakeholder Communication -

• Acted as a middleman for website updates between stakeholders (MAS, ESG, vendors) and internal teams.
• Handled formal communications via text, email, and phone to align with external and internal expectations.

Administrative and Backend Work -

• Manually populated content into systems like CMS and Airtable.
  Created and tracked tasks using Trello, ensuring timely completion of marketing collateral requests.
• Followed up on vendor quotations and processed financial requests using SAP.

Media and Video-Related Tasks -

• Handled media requests by compiling video/image requirements and liaising with stakeholders.
• Conducted quality checks for videos before uploading to platforms like YouTube.
  

Proactive Problem-Solving -
Worked under pressure to ensure task completion, managed expectations by explaining task complexities, and maintained evidence to avoid stakeholder conflicts.

Key Responsibilities

1. Ticketing and Admissions

Assist with ticket sales, validation, and distribution at entry points.
Provide guidance on ticket categories, upgrades, and related queries.
Address issues related to ticketing discrepancies or customer complaints

2. Ushering and Guest Assistance

Direct guests to their designated seating, zones, or facilities.
Provide clear and accurate information about event schedules, locations, and amenities.
Assist in VIP and hospitality areas to ensure high-level service for premium guests.

3. Crowd Control and Safety

Manage crowd flow to prevent congestion and ensure smooth movement.
Enforce venue regulations and safety protocols to maintain order.
Act as a point of contact for lost-and-found items and lost persons.

4. Information Desk Support

Staff information counters to answer general inquiries about the event.
Handle guest concerns and escalate unresolved issues to supervisors.
Distribute event maps, guides, and promotional materials.

5. Event Operations Support

Assist in the coordination of shuttle services and transport arrangements.
Monitor entry points and access controls for restricted areas.
Provide logistical support for last-minute operational changes or emergencies.

6. Emergency Response

Remain alert to potential safety hazards or emergencies and act promptly.
Coordinate with security and medical teams when required.