HO BEE KEE
Kuala Lumpur
Summary
Results-driven individual with 8 years of experience in customer service and 5 years in management roles. Expertise in hospitality and tourism sectors, emphasizing customer satisfaction and operational efficiency. Experienced in overseeing retail operations, optimizing stock levels, and implementing effective merchandising strategies. Committed to fostering a disciplined yet adaptable work environment that encourages innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Supervisor
Pandora
10.2023 - 07.2025
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Follow the company's rules ans regulation at all the time in order to uphold the image and high standard of the brand.
- Greet and engage with he customer on all matters including answering inquiries and explaining about the product and service.
- Assist on the telemarketing including cold calling from customer data base to maintain good relationship with he regular customer.
- Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
Booking Fulfilment Specialist
Klook
11.2022 - 10.2023
- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
- Identifies and escalates difficult and complex issues to senior team members.
- Maintains a positive, empathetic and professional attitude towards customers and merchants.
- Liaises with internal departments and external merchants to fulfill booking amendments and refunds
- Shares merchant feedback with relevant departments for further improvements
Senior E-Commerce Executive
VALIRAM GROUP SDN BHD
11.2021 - 05.2022
- Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with region 3 PL provider
- Assist with management of Customer Service vendor and ongoing maintenance of knowledge base
- Liaise with Customer Service team for all the customer feedback on orders, delivery and shortfall status
- Manage all aspects of general enquire on -commerce and promotion
- Ensure adherence and compliance to all retail operation procedure
- Get in contact with customer to resolve delivery, product order issues on adhoc basis
- Participate in week calls and follow up on any action points in a timely manner.
Store Manager
BATH & BODY WORKS
06.2019 - 10.2021
- Managed store with integrity, honesty and knowledge which embodied the culture, values and mission of bath & body works
- Drive the implementation of company programs by developing action plan
- Ensure stock control policies are in place to avoid stock loss by conducting regular checks to the outlets
- Operate and maintain efficient retail operation, maximize and sustain steady revenue stream from retail outlets
- Instruct staff on how to handle difficult and complicated sales
- Create a high energy, sales and service focused environment
- Coordinate the effectiveness merchandising & display
- Supervise & monitor performance and discipline of staff thus enforce company policy & procedures.
Assistant Retail Manager
CXT GROUP SDN BHD
11.2018 - 05.2019
- Responsible for overall stock positioning, stock management and periodic review of stock stat
- Ensure stock control policies are in place to avoid stock loss by conducting regular checks to the outlets
- Operate and maintain efficient retail operation, maximum and sustain steady revenue stream from retail outlets
- Monitor outlet daily sales, maximum income thus achieve sales target supervise outlets staff daily activities, sales, progress and adhere to the company's operation
- Plan and prepare work schedules and keep records of employee work schedules and time cards
- Hire, train and evaluate personal in sales of marketing establishment, promoting or firing workers when appropriate.
Assistant Store Manager
STARBUCKS
10.2015 - 05.2018
- Recruited, interview and hired individual who would add value to the team while bringing a wealth of experience from service industry
- Managed the scheduling for store shift so that there was proper staffing at all times
- Immediately addressed problems with customers to promote quick and successful resolution
- Coached the team on effective up selling and cross-selling methods
- Maintained knowledge of current sales and promotion, policies regarding payment and exchange and security practices
- Mentored new sales associates to contribute to the store's positive culture resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Tour Leader
ACE TOUR & TRAVEL (PG) SDN BHD
05.2013 - 09.2015
- Answered -questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Delivered messages, mail and package left for guests and hotel facilities in a timely manner
- Escorted guests to their assigned rooms, including transporting their luggage
- Built personal relationship with guests to promote positive experience
- Entertained tour guests with various props and sign to ensure maximum engagement, fun and lasting memories
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
Education
DIPLOMA HOTEL & MANAGEMENT -
RELIANCE COLLECE
PENANGSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Public speaking
Languages
English
Mandarin
Cantonese
Malay
Hokkien
Timeline
Supervisor
Pandora
10.2023 - 07.2025
Booking Fulfilment Specialist
Klook
11.2022 - 10.2023
Senior E-Commerce Executive
VALIRAM GROUP SDN BHD
11.2021 - 05.2022
Store Manager
BATH & BODY WORKS
06.2019 - 10.2021
Assistant Retail Manager
CXT GROUP SDN BHD
11.2018 - 05.2019
Assistant Store Manager
STARBUCKS
10.2015 - 05.2018
Tour Leader
ACE TOUR & TRAVEL (PG) SDN BHD
05.2013 - 09.2015
DIPLOMA HOTEL & MANAGEMENT -
RELIANCE COLLECE