Hnin Ei Lwin@Jane
Summary
Accomplished Operation Manager with a proven track record at Shwe Gabar Purified Drinking Water, enhancing operational efficiency and employee performance. Expert in team leadership and operations management, I've successfully implemented performance management systems and fostered strong customer relationships, significantly improving retention and satisfaction.
Overview
2
2
years of professional experience
Work History
Operation Manager
Shwe Gabar Purified Drinking Water
09.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
HR Manager
Shwe Gabar 2 BBQ & Restaurant
01.2022 - 08.2022
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
Sale Manager
KZ Mart Convenience Store
10.2020 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Postgraduate Diploma - Tourism And Hospitality Management
Nanyang Institute of Management
Singapore04.2024
Basic Barista Foundation And Juice Master Course - Barista And Juice
Barista Chaw Su
Myanmar04.2023
Professional Drink Course - Drinks
Sunshine
Myanmar09.2021
Bachelor of Arts - Business Administration
University of Bedfordshire
United Kingdom07.2020
Skills
- Operations Management
- Problem-Solving
- Customer Service
- Performance reporting
- Process flows
- Customer Relationship Management
- MS Office
Timeline
Operation Manager
Shwe Gabar Purified Drinking Water
09.2022 - 03.2023
HR Manager
Shwe Gabar 2 BBQ & Restaurant
01.2022 - 08.2022
Sale Manager
KZ Mart Convenience Store
10.2020 - 12.2021
Postgraduate Diploma - Tourism And Hospitality Management
Nanyang Institute of Management
Basic Barista Foundation And Juice Master Course - Barista And Juice
Barista Chaw Su
Professional Drink Course - Drinks
Sunshine
Bachelor of Arts - Business Administration
University of Bedfordshire
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