NGUYEN VAN HIEU

service for bar

and kitchen

• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Led major initiatives within the department that drove innovation or addressed critical business challenges.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
• Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Monitored workflow to improve employee time management and increase productivity.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Boosted team performance by developing customer service training materials and conducting service training.
• Developed and implemented customer service policies to enhance satisfaction.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Solicited customer feedback to identify and improve on areas of weakness.
• Conducted routine inspections to check quality and compliance with established specifications.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Devised and implemented processes and procedures to streamline operations.
• Maintained database systems to track and analyze operational data.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Created and managed project plans, timelines and budgets.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.