HIRWAN BIN KAMAL
Singapore
Summary
With over 22 years of experience in the airfreight industry, specifically in the export and import of cargoes, I seek to further develop my expertise and explore new opportunities. My objective is to gain the knowledge and skills required to progress into a leadership role with a respected airline, either locally or internationally. I am enthusiastic about tackling fresh challenges and leveraging my extensive experience to contribute to the success of this dynamic industry.
Overview
22
22
years of professional experience
Work History
Duty Manager
SATS ltd
01.2019 - Current
- Overseeing warehouse operations and to ensure it runs smoothly
- Solving issues and problems encountered by subordinates
- Supervise cargo build up into ULDs and ensure all loading are done correctly and safely
- Liaising with airline representative on coordinating and planning of loading cargoes
- Liaising with cargo agents on any special arrangement for cargoes
- Ensure all rules and regulation internationally and locally are strictly followed and adhered to
- Experience in handling special cargo such as express (XPS), perishable (PER), vulnerable (VUN), valuables (VAL), live animals (AVI) etc
- Qualified and certified by IATA under CAT 6 Dangerous Goods handling
- Having knowledge in handling and loading of a very heavy cargo
- Very familiar with COSYS+ and willing to learn other system as well
- Supervising and lead around 30 staff and service crew
- Currently under Freighter team which handles SQ and DHL network flights
- Prepare and provide daily service reports.
Cargo Coordinator
SATS Ltd
08.2008 - 12.2018
- Coordinated cross-functional teams for seamless transfer of goods from origin to destination points while minimizing delays or disruptions in the supply chain process.
- Established productive working relationships with customs officials, ensuring smooth and timely clearance of cargo shipments.
- Provided training sessions for staff members on best practices related to compliant handling, proper documentation, and efficient routing strategies.
- Ensured compliance with safety regulations and industry standards, maintaining a safe work environment for all employees.
- Improved cargo coordination efficiency by streamlining communication between departments and implementing strategic planning.
- Reduced shipping errors with meticulous attention to detail in documentation and tracking of cargo information.
- Maintained detailed records of all cargo transactions, facilitating accurate reporting and analysis for management review.
- Enhanced customer satisfaction by addressing and resolving any issues or concerns related to cargo shipments in a timely manner.
- Tracked orders and notified customers of status or potential delays.
- Examined cargo and freight shipments to check goods' condition.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Operation Assistance
SATS Ltd
10.2002 - 07.2008
- Promoted a positive work environment by effectively collaborating with team members and supervisors for smooth operations.
- Supported flight operations by providing prompt troubleshooting assistance for in-flight mechanical concerns.
- Served as a reliable resource for colleagues, readily offering assistance when needed to ensure smooth operations at all times.
- Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Achieved accident-free operation records due to consistent vigilance regarding workplace safety measures and proactively identifying potential hazards before they became problematic.
- Adapted quickly to changes in company policies or procedures while ensuring proper implementation within the team''s daily operations.
- Supported efficient operations during peak hours by swiftly processing incoming shipments and keeping the sales floor wellstocked.
Education
Diploma in Business Practice (International Supply Chain Management) -
Ngee Ann Polytechnic
01.2014
Certificate in Business Management -
Ngee Ann Polytechnic
01.2014
Certificate in Specialised logistics -
Ngee Ann Polytechnic
01.2013
Certificate in Logistics Services -
Ngee Ann Polytechnic
01.2013
Certificate in Logistics Material Management -
Ngee Ann Polytechnic
01.2012
Certificate in Logistics Operations -
Ngee Ann Polytechnic
01.2012
Sijil Pelajaran Malaysia -
Saint Joseph School
01.1998
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Written and oral communication
- Relationship Building
- Delegating Work
- Shift Scheduling
- Work Planning and Organization
- Verbal and written communication
- Operational Oversight
- Policy Implementation
- Policy Enforcement
- Health and safety compliance
- Motivational Leadership
- Operations Management
- Staff Scheduling
- Quality Assurance
- Regulatory Compliance
- Service Coordination
- Operational Efficiency
- Process Improvements
- Staff Management
- Goal-Oriented
- Priority management
- Complex Problem-Solving
- Teamwork and Collaboration
- Team Leadership
Skillscapabilities
- Microsoft Windows
- Microsoft Office(Excel/Words/Power Point)
- Class 2, 2b, 2a, 3 driving licenses
- Forklift driving license (PSA/SATS/WSQ)
- ADP license
Identification
S8125963A
Nationalservices
Police, SC CPL, 08/22/2002, Completed ROD on 2012
Awards
- Best employee of the month award (April 2018)
Certification
- Respond to Fire Emergency in Buildings-
- E-Commerce Campaign Management-
- Operate Forklift
- Implement Incident Management Process
- Manage Workplace Challenges with Resilience
- Initiative and Enterprise - Supervisory
- Problem Solving and Decision Making - Supervisory
- Communication and Relationship Management- Supervisory
- Achieved certificate of completion in Basic Chinese on 03/13/2008 from Cambridge School.
Timeline
Duty Manager
SATS ltd
01.2019 - Current
Cargo Coordinator
SATS Ltd
08.2008 - 12.2018
Operation Assistance
SATS Ltd
10.2002 - 07.2008
Diploma in Business Practice (International Supply Chain Management) -
Ngee Ann Polytechnic
Certificate in Business Management -
Ngee Ann Polytechnic
Certificate in Specialised logistics -
Ngee Ann Polytechnic
Certificate in Logistics Services -
Ngee Ann Polytechnic
Certificate in Logistics Material Management -
Ngee Ann Polytechnic
Certificate in Logistics Operations -
Ngee Ann Polytechnic
Sijil Pelajaran Malaysia -
Saint Joseph School
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