Hindhuja Arangannal

• Engaged in an Intensive Training Program on Advanced Java Programming: Covered advanced Java frameworks like Spring and Hibernate, learned best practices, design patterns, and problem-solving techniques.
• Participated in Hands-on Projects Using Software Development Methodologies: Integrated testing and debugging practices.
• Collaborated with Peers on Group Assignments and Real-world Simulations: Engaged in collaborative coding sessions and code reviews, simulated real-world scenarios to understand team dynamics, and improved communication and teamwork skills.
• Currently Working as a Manual Tester: As a Manual Tester in the System Integration Testing (SIT) team, I was responsible for ensuring system components functioned seamlessly through thorough testing.

Key Responsibilities:

• Performed manual testing and regression testing to ensure system stability.
• Identified and reported bugs using JIRA.
• Created and maintained test cases using the client’s GenAI tool.
• Collaborated with developers and other teams to resolve issues.

• Managed inbound calls and emails received through feedback hotline, email account, letterbox and assist to record feedback provided by feedback providers
• Made outbound calls to follow up with callers where callers have left messages with his/her name and phone number
• Made accurate data entry of feedback provider's feedback in feedback database and maintain proper documentation records
• Retrieve status updates on feedback provider's feedback from feedback database
• Made outbound calls and/or send emails to follow up with feedback providers on their feedback and provide status updates to feedback providers as required
• Provided administrative support to facilitate effective operation of feedback centre.

• Receive incoming items and issuance to requestor
• Prepare outgoing items for delivery
• Collect and send orders to user upon request
• Ensure proper handling and submission of all accompanying paperwork
• Perform housekeeping of holding area and maintain security
• Monitor stock levels and highlight low stock to supervisor.

• Sorting and packing of items
• Ensure products are packed and sent on time
• Assisting of administrative matters.

• Extensive Training with SIAEC Training Academy from Dec 2018- Dec 2019
• Graduated as an Aircraft Technician from Dec 2019- Jan 2020
• February 2020 onwards became a Control Room Assistant.

• Assisted customers with locating and choosing merchandise in store departments
• Worked closely with shift manager to solve problems and handle customer concerns
• Answered product questions with up-to-date knowledge of sales and store promotions
• Greeted customers and helped with product questions, selections and purchases
• Increased sales by offering advice on purchases and promoting additional products.

• Assisted the engineering team with their daily work & projects

• Calling customers to promote insurance schemes and schedule appointments
• Prepared call-list for co-workers.

• Sorted documents and maintained organized filing process.