Hibatullah Kabil
Summary
With several years of experience in business operations and customer service, I have developed a strong skill set that includes effective communication, time management, and problem-solving. I have a passion for driving operational performance and improvement, and I am able to remain solutions-oriented in the face of complex problems. Overall, I believe my skills and experience can meaningfully contribute to organizations that require focus on problem solving and operational efficiency
Overview
7
7
years of professional experience
Work History
Grocery - Account Success Manager
DELIVEROO SINGAPORE
11.2021 - 02.2023
- Responsible for setting up all newly onboarded accounts for success.
- Coordinate training & induction programs for all new partners to ensure partners are fully comfortable with our processes & systems
- Building of Standard Operational Procedures & Best Practice guides
- Educate partners on business tools & campaigns to maximise visibility and generate revenue
- Present monthly Partner Success Webinars
- Analyze data & make strategic decisions on which accounts to prioritize (graduation of accounts to respective account managers)
Grocery - Operations Associate
DELIVEROO SINGAPORE
01.2021 - 02.2023
- Responsible for driving operational performance and improvement for the full estate of grocery & convenience sites
- Analyzed data to identify trends, root causes of issues, patterns and to exercise strategic decisions.
- Automating data dashboards to accurately showcase operational performance
- Presenting business reviews & operational reports with key stakeholders
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Own improvement projects for key accounts (Minimize Revenue Leakage & increase customer retention)
- Developed and implemented strategies to streamline office operations.
- Tackling issues, conducting service recoveries & performing troubleshoots
- Providing operational & ad-hoc support to team members.
Editions - Operations Associate
DELIVEROO SINGAPORE
06.2020 - 12.2020
- Managing the day-to-day running of Editions site (Central Kitchen Space) with all stakeholders to improve overall site performance
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Implemented best practice procedures to establish clear guidelines for improving kitchen operations.
- Troubleshooting with live support to resolving time critical incidents
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal customer satisfaction and retention
- Conducted daily hygiene audits to ensure health, safety & cleanliness standards are implemented/maintained
Guest Service Officer
NTUC CLUB SINGAPORE, D’Resort
12.2019 - 02.2020
- Handling of reservations & bookings
- Resolved guest complaints, enquiries and discrepancies in prompt and courteous manner.
- Collaborated with team members, housekeeping & maintenance departments to handle guest requirements from check-in through check-out.
- Cashiering duties involving different methods of payments
- Recordkeeping/Inputting of daily occupancy, room rate and revenue into property management system
Head Waiter
PETER ROWLAND GROUP AUSTRALIA
07.2016 - 09.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards. (Fine Dining & Major Events .e.g - Formula 1, MotoGP, Melbourne Spring Racing Festival, National Gallery of Victoria Triennial, Van Gogh & Dior Exhibition Launch)
- Supervised set up of banquet food stations and coordinated service, to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously upholding high standards of professionalism when dealing with customer issues and waiting on tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
CERTIFICATE - Workplace Safety & Health
NTUC Learning Hub
05.2023
DIPLOMA - Sports & Recreation Management
Australian College of Sports & Fitness
Melbourne City09.2018
CERTIFICATE (IV) - Health And Physical Wellness
Australian College of Sports & Fitness
Australia09.2017
Skills
- Positive attitude maintained under pressure
- Effective Communication Skills
- Time Management
- Passionate
- Adaptability to change
- Trouble Shooting Expertise
- Decision-making ability
- Conflict Resolution
Timeline
Grocery - Account Success Manager
DELIVEROO SINGAPORE
11.2021 - 02.2023
Grocery - Operations Associate
DELIVEROO SINGAPORE
01.2021 - 02.2023
Editions - Operations Associate
DELIVEROO SINGAPORE
06.2020 - 12.2020
Guest Service Officer
NTUC CLUB SINGAPORE, D’Resort
12.2019 - 02.2020
Head Waiter
PETER ROWLAND GROUP AUSTRALIA
07.2016 - 09.2018
CERTIFICATE - Workplace Safety & Health
NTUC Learning Hub
DIPLOMA - Sports & Recreation Management
Australian College of Sports & Fitness
CERTIFICATE (IV) - Health And Physical Wellness
Australian College of Sports & Fitness
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