Herwandi Jumari
Summary
Dynamic leader with proven expertise in restaurant operations and staff training, honed at Kitchen Language Pte Ltd. Excelled in enhancing customer satisfaction and ensuring food safety compliance. Skilled in shift management and employee scheduling, significantly reducing labor costs. Achieved notable improvements in financial accuracy and guest relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Kitchen Language Pte Ltd
05.2015 - 01.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all hygiene and food safety regulations.
Assistant Manager
TheBigIdea Pte Ltd
04.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Bar Manager
Pierside Kitchen Pte Ltd
12.2013 - 03.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all hygiene and food safety regulations.
Education
N Level - Secondary Education
Jin Tai Secondary
West Coast Road12.1998
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
- Restaurant operations
Certification
Crowd And Traffic Control Management
Threat Observation
Incidence Response
Access Control Management
Guard And Patrol
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Restaurant Manager
Kitchen Language Pte Ltd
05.2015 - 01.2019
Assistant Manager
TheBigIdea Pte Ltd
04.2014 - 04.2015
Assistant Bar Manager
Pierside Kitchen Pte Ltd
12.2013 - 03.2014
N Level - Secondary Education
Jin Tai Secondary
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