Hernyta Salleh

Proven Passenger Service Agent with extensive experience at Jetstar and Sats, adept in baggage handling and enhancing customer satisfaction through empathetic problem-solving. Skilled in travel documentation and airline policies, consistently improving service quality. Achieved a significant increase in passenger satisfaction ratings, demonstrating strong customer service and documentation verification abilities.

Developed strong interpersonal and problem-solving skills in high-pressure travel environment. Skilled in managing customer interactions, resolving issues efficiently, and ensuring smooth process. Seeking to transition into new field where these skills can drive positive outcomes and enhance team success.

Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.