Herny Astria

I'm a baker and manage the online orders. While managing events I will also provide customer service and make sure we achieved the sales target.

• Helped customers complete purchases, locate items and join reward programs
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention
• Answered questions about store policies and addressed customer concerns
• Maintained clean sales floor and straightened and faced merchandise
• Worked closely with shift manager to solve problems and handle customer concerns
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer
• Engaged online audiences by placing a strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
• (Instagram DM enquiries)

• Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
• Organized and guided skills practice, research and memorization tasks for students
• Supported student learning objectives through personalized and small group assistance
• Helped teachers recognize learning issues evidenced in one-to-one support instruction
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
• Stressed the importance of good study habits by encouraging students to create personalized study plans
• Integrated technology into sessions to further enhance student learning.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Spoke to customers in their native language to increase loyalty and establish relationships
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Supported efficient and timely replenishment of sales floor merchandise
• Entrusted to handle confidential and sensitive situations in professional matters
• Maintained energy and enthusiasm in a fast-paced environment
• Served customers and followed outlined steps of service
• Participated in team-building activities to enhance working relationships
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Logged reports, expenses, receipts and sales documents into a digital database.