Herni Halipah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Head of Corporate Service position at the mosque sector. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Head of Corporate Service
Masjid Maarof
05.2016 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Mosque Manager
Masjid Al-Amin
01.2008 - 05.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
CORPORATE SERVICE CUM FUNDRAISER
Masjid Darussalam
01.2001 - 12.2007
- Raised significant funds by developing and executing effective fundraising campaigns.
- Secured major donations for various programs through donor cultivation and relationship building.
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
- Managed successful fundraising events, including logistics, promotion, and donor engagement efforts.
- Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
- Streamlined donation processing procedures, improving efficiency and reducing errors.
- Enhanced donor stewardship program by creating segmented communication plans tailored to individual giving levels.
- Optimized online donation platform for user experience, leading to higher conversion rates and increased donations.
- Developed strong relationships with corporate partners, securing in-kind donations and sponsorships for events.
- Conducted thorough prospect research to identify high-potential donors for targeted solicitation efforts.
- Coordinated volunteer recruitment efforts, ensuring adequate staffing for fundraising activities and events.
- Established a planned giving program that resulted in an increase in legacy gifts from long-term supporters.
- Provided regular progress reports on fundraising goals to board members, staff, and stakeholders.
- Facilitated grant writing efforts, resulting in the successful acquisition of funds from foundations and government sources.
- Increased membership numbers by designing an engaging member benefits program.
- Organized a successful annual gala event that raised significant funds while raising awareness of the organization''s impact.
- Developed a robust social media presence that effectively communicated the organization''s success stories while encouraging community support through online giving platforms.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Cultivated relationships with existing and potential donors to increase donations.
- Planned and implemented fundraising events.
- Attended fundraising events and conferences to stay informed on industry developments and network with peers.
- Collaborated with other departments to achieve integration of fundraising efforts.
- Developed and executed creative strategies to promote fundraising events.
- Collaborated with marketing teams to develop marketing materials for campaigns.
- Created compelling presentations to promote fundraising activities to potential donors.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Attended events to develop professional network of potential donors.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Developed and implemented marketing campaigns targeting donors.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Analyzed current and potential donor data to identify demographics and trends.
YARD & PROJECT EXECUTIVE
Keppel Marina Pte Ltd
07.1991 - 10.1999
- Enhanced project efficiency by streamlining processes and implementing best practices.
- Reduced overall project costs through diligent budget management and resource allocation.
- Delivered projects on time and within budget by effectively managing timelines and resources.
- Improved team collaboration with clear communication and regular status updates.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
- Strengthened relationships with key stakeholders to ensure successful project outcomes.
- Identified opportunities for continuous improvement, implementing innovative solutions to address challenges.
- Developed comprehensive project plans, outlining goals, objectives, tasks, and deadlines for all team members.
- Managed cross-functional teams to execute complex projects from inception to completion.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Implemented risk mitigation strategies to reduce potential issues during the course of the project.
- Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
- Negotiated contracts with suppliers and vendors for optimal pricing and delivery terms.
- Maintained a strong focus on quality assurance through regular monitoring of deliverables against established benchmarks.
- Optimized resource allocation by analyzing individual strengths and assigning tasks accordingly.
- Boosted team morale by fostering a positive work environment that encouraged open communication and idea sharing.
- Spearheaded process improvements that led to increased productivity and reduced costs across multiple projects.
- Facilitated change management initiatives while maintaining focus on achieving desired outcomes within established timeframes.
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures.
- Championed effective stakeholder engagement strategies that resulted in increased buy-in from key decision-makers throughout the life cycle of the project.
- Facilitated communication between departments and project stakeholders.
- Determined appropriate financial expenditures and implemented budgets.
- Provided leadership to team of [Number], conducting business visitations, strengthening partnerships and executing market research.
- Collaborated with upper management to assess business needs and develop roadmaps.
- Evaluated project performance and made proactive adjustments to maintain quality and schedule.
- Built impactful relationships with clients and suppliers.
- Composed industry research reports to predict competitive behavior and market changes.
- Created strategic plans to turn leadership mandates into actionable project plans.
- Assessed staff performance to identify and improve success and thoroughly trained staff on market research development and project analysis.
- Produced research study schedules and consulted with industry experts and generated project analysis reports.
- Directed meetings to deliver corporate initiatives and industry dynamics while using flowcharts and trend diagrams to clarify communication.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
ASST. BUYER (BEDLINEN)
Metro (S) Pte Ltd
01.1988 - 06.1991
- Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
- Reduced stock shortages by closely monitoring inventory levels and proactively placing orders for replenishment.
- Negotiated cost-effective contracts with suppliers, resulting in significant savings for the company.
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Analyzed sales trends and adjusted purchasing strategies accordingly, maximizing profitability and minimizing overstock issues.
- Collaborated with other departments to develop effective merchandising strategies, boosting overall store performance.
- Supported senior buyers in executing successful product launches, contributing to increased sales and brand exposure.
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
- Contributed to the development of promotional campaigns by identifying top-performing products and negotiating special pricing with vendors.
- Conducted market research to identify emerging trends, informing strategic buying decisions for a competitive edge.
- Participated in trade shows and industry events to establish new vendor connections and expand product offerings.
- Assisted in creating engaging visual displays by providing input on product placement and selection based on sales data analysis.
- Ensured regulatory compliance by verifying that all purchased items met applicable safety standards before being sold to customers.
- Developed strong rapport with suppliers through effective communication, fostering mutually beneficial partnerships that supported business growth.
- Managed open-to-buy budgets efficiently by tracking expenditures and making informed adjustments based on financial goals.
- Improved sell-through rates by utilizing historical sales data to make informed decisions about markdowns and clearance promotions.
- Spearheaded efforts to source sustainable products from eco-friendly vendors, aligning with company values while appealing to environmentally conscious consumers.
- Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
- Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained complete documentation and records of all purchasing activities.
- Monitored incoming orders and tracked progress to meet deadlines.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Established relationships with vendors to support access to latest product information and pricing.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Built and grew database of preferred vendors to manage supplier performance.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Reduced operational expenses and supported profitability by implementing cost-saving initiatives.
- Generated financial detailing performance metrics and savings achieved through strategic buying.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Researched and identified new suppliers and vendors.
- Evaluated product quality and vendor performance to maintain quality standards.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Studied and monitored market trends to identify potential suppliers.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Education
No Degree - WSQ Diploma in Tourism (Event Management And Opera
Ingenious Corporate Training Pte Ltd
Singapore12.2020
No Degree - WSQ Diploma in Leadership And People Management
Ingenious Corporate Training Pte Ltd
Singapore04.2019
Skills
- Microsoft Word
- Organization
- Excellent Communication
- Analytical Thinking
- Google Drive
- Clerical Support
- Team building
- Cultural Awareness
- Organization and Time Management
- Teamwork and Collaboration
- MS Office
- Organizational Skills
- Multitasking Abilities
- Flexible and Adaptable
- Calm Under Pressure
- Fluent in English, Malay
- Public Speaking
- Good Telephone Etiquette
Accomplishments
- Plan, implement and review mosque annual plan
- Responsible for the full spectrum of HR function
- Ensure the smooth running of mosque operation
- Oversee mosque financial activities including mosque
- Operational budget
- interact with stakeholders, to understand their needs and Share/explain mosque strategies to elevate mosques standard of service
- Manage and administer Mosque Corporate Services 7 units, and resources
- Human Resource Executive
- Operations & Facilities Executives,
- Senior Finance Executive & Finance Officer
- Senior MarComm Executive & Designer
- Social Development Officer & Assistant
- Volunteer Management Officer
- Corporate Service Executive & Officer
- Liaison officer for vendors and contractors
- Advise, supervise and facilitate all logistical matters of mosque projects and activities
- Secretariat for Management Board with Cluster Office & MUIS
- Liaison officer between West Mosque Cluster Office & Mosque
- Work with MUIS, and community groups to win support for
- Improved provision and acting as an advocate for mosque’s
- Interest
- Work closely with Mosque Shared Services, MUIS ZAKAT and relevant agencies on potential collaboration matters
Certification
Skilled in MS Office Applications, telephone technique word, excel.
ü Possess good working knowledge on the accounting, Qirom, SAP, Smart-HRMS
ü Language Efficiency: Malay, English
ü Driving License: Class 3A & Singapore Pleasure Craft License
Arts, Cooking, Gardening, Reading, Travelling
Hobbies and Interests:
- Arts: A passionate enthusiast of various art forms, I enjoy exploring and creating art in my free time. This hobby enhances my creativity and ability to approach challenges with a fresh perspective.
- Cooking: A culinary enthusiast, I find joy in experimenting with diverse cuisines and techniques. This hobby not only allows me to unwind but also cultivates my attention to detail and organizational skills.
- Gardening: I take pleasure in cultivating and maintaining a garden, finding solace in the beauty of nature. This hobby instills patience, dedication, and a keen eye for aesthetics.
- Reading: An avid reader, I delve into a wide range of genres, fostering a continuous quest for knowledge and diverse perspectives. This habit sharpens my analytical thinking and keeps me well-informed.
- Travelling: Exploring new cultures and environments is a source of inspiration for me. Travelling broadens my horizons, enhances adaptability, and allows me to appreciate the diversity in the world.
Additional Information
A Professional, flexible, service-detail-oriented worker, a team player with administrative experiences. Strong customer service and communication skills with fluent in English. An individual who is keen on new challenges. I am adaptable and enjoy the energy and constant challenges in the office administration/clerical/accounts and customer service.
Offering a unique combination of creativity and analytical skill with the ability to problems solving, assess the importance to create cost-effective solutions for the organization. A self-motivated, multi-tasking and result oriented professional with a wide spectrum of experience in Customer Service Relations as well as acquire more than 20 years serving the non-profit organizations Proven skills and competencies in running the daily operations, coaching, mentoring, and conducting interviews.
I truly felt I would be a strong asset to an organization. Known by my peers as jovial and always at prime to provide advice and assistance to the internal and external customers. I emphasized on hands on approach and am able to balance multiple priorities and meet the deadlines with minimum stress.
Work hard both mentally and physically. My personal interests include traveling, reading, painting & cooking
Active member in the organization events, etc. Outstanding leadership skills, particularly in guiding teams, delegation of duties, planning and executing events, solving conflicts and coordinating with other partners.
Timeline
Head of Corporate Service
Masjid Maarof
05.2016 - 09.2020
Mosque Manager
Masjid Al-Amin
01.2008 - 05.2016
CORPORATE SERVICE CUM FUNDRAISER
Masjid Darussalam
01.2001 - 12.2007
YARD & PROJECT EXECUTIVE
Keppel Marina Pte Ltd
07.1991 - 10.1999
ASST. BUYER (BEDLINEN)
Metro (S) Pte Ltd
01.1988 - 06.1991
No Degree - WSQ Diploma in Tourism (Event Management And Opera
Ingenious Corporate Training Pte Ltd
No Degree - WSQ Diploma in Leadership And People Management
Ingenious Corporate Training Pte Ltd
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