Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
Generic

Herni Osman

Summary

Detail-oriented Administrative Support Executive with extensive experience in administration, banking, and customer service. Skilled in data entry, document management, and client relations. Committed to enhancing operational efficiency through strong multitasking, organisation, and teamwork. Seeking to contribute my expertise to support office operations and drive organisational success.

Overview

32
32
years of professional experience

Work History

Administrative Support Executive

V.P. Kumaran & Co.
05.2022 - Current
  • Handle incoming phone calls from external clients and provide courteous and professional assistance.
  • Facilitate effective communication with clients through emails, ensuring prompt and accurate responses.
  • Prepare and send various correspondence to clients, including financial statements, compilation reports, audits, and unaudited financial statements.
  • Maintain a professional and friendly demeanor when interacting with clients to uphold the company's positive image.
  • Prepare hardcopy financial statements, ensuring accuracy and compliance with company standards.
  • Perform binding, organizing, and mailing of financial statements to clients.
  • Coordinate courier services for the timely and secure delivery of important documents.
  • Assist in the preparation of invoices and bills for services rendered to clients.
  • Collect, sort, and post incoming mail, both locally and from overseas.
  • Ensure proper organization and filing of documents for easy retrieval and reference.
  • Maintain confidentiality and data security when handling sensitive information.
  • Monitor and manage the signing process of documents by clients, ensuring timely completion.
  • Provide excellent customer service to clients, addressing their inquiries and concerns in a professional manner.
  • Monitor inventory levels of office supplies, stationery, and pantry items.
  • Place orders for necessary supplies to ensure a well-equipped and organized work environment.
  • Collaborate with suppliers to negotiate favorable terms and pricing for procurement.
  • Assist other team members and departments as needed to ensure smooth workflow.
  • Maintain accurate and up-to-date records of tasks performed and documents handled.
  • Industry - Audit / Administration

Promoted - Assistant Service Manager

DBS Bank Singapore
03.2003 - 02.2022
  • Provide exceptional customer service by promptly addressing client inquiries, concerns, and requests, fostering positive client relationships.
  • Strive to exceed customer expectations through proactive problemsolving and personalized assistance.
  • Play a key role in achieving bank revenue targets by actively engaging in individual sales efforts.
  • Motivate and lead sales staff to generate new leads, capitalize on daily customer interactions, and contribute to the overall growth of the branch's customer base.
  • Collaborate with colleagues to conduct monetary audits, ensuring accuracy and compliance with established standards.
  • Contribute to the development and enhancement of operational procedures and risk management policies, promoting a secure and efficient working environment.
  • Address customer needs by identifying opportunities for improvement and implementing effective solutions.
  • Compile comprehensive and detailed operational reports, providing valuable insights and data-driven recommendations to enhance branch performance.
  • Ensure accurate documentation of key operational activities, contributing to the bank's decision-making processes.
  • Serve as a primary point of contact and decision-maker in the absence of the bank manager, effectively managing day-to-day branch operations.
  • Foster open and transparent communication within the team, ensuring a cohesive and collaborative work environment.
  • Industry Banking / Sales

Customer Service Officer / Bank Teller

DBS Bank Singapore
06.1993 - 02.2003
  • Provide exceptional customer service by addressing inquiries related to customer accounts and banking services.
  • Assist customers in understanding account details, transaction history, and account balances.
  • Guide customers through account-related procedures, such as account opening, closures, and updates.
  • Process various financial transactions, including cashing cheques, accepting deposits, loan payments, and processing withdrawals in compliance with bank policies and procedures.
  • Handle business accounts, remittances, and MEPS transactions efficiently and accurately.
  • Manage foreign exchange services, ensuring accurate currency conversion and compliance with regulatory guidelines.
  • Serve as the custodian of cashier's orders, bank drafts, and remittances, ensuring proper handling, safekeeping, and timely processing.
  • Maintain accurate records of financial instruments and transactions, reconciling discrepancies as needed.
  • Jointly manage the vault's operations, reconciling cash and financial instruments regularly to ensure accuracy and compliance.
  • Monitor cash levels to ensure they remain within established limits, taking appropriate actions to address any discrepancies.
  • Stay informed about the bank's range of financial products and services, including credit cards and personal loans.
  • Identify and capitalize on potential sales opportunities by proactively discussing relevant financial products and services with customers.
  • Build rapport with customers by actively listening to their needs and providing expert guidance on banking products and services.
  • Collaborate with the relationship manager to facilitate smooth transitions of potential clients, ensuring a seamless customer experience.
  • Regularly reconcile transactions, financial instruments, and vault contents with detailed reports to ensure accuracy and compliance.
  • Investigate and resolve discrepancies promptly, maintaining a high level of accountability and transparency.
  • Industry Banking / Customer Service

Education

NATIONAL ITE CERTIFICATE (NITEC) - Accounting

ITE Clementi
Singapore

GCE 'O' LEVEL -

Shuqun Secondary School
Singapore

Skills

  • Communication
  • Customer Service Delivery
  • Customer Account Management
  • Administration & Documentation
  • Detail Oriented
  • Data Analysis
  • Leadership

Languages

English
Malay

Timeline

Administrative Support Executive

V.P. Kumaran & Co.
05.2022 - Current

Promoted - Assistant Service Manager

DBS Bank Singapore
03.2003 - 02.2022

Customer Service Officer / Bank Teller

DBS Bank Singapore
06.1993 - 02.2003

NATIONAL ITE CERTIFICATE (NITEC) - Accounting

ITE Clementi

GCE 'O' LEVEL -

Shuqun Secondary School

Personal Information

Title: SENIOR ADMIN SUPPORT & CORPORATE SECRETARIAL

Similar Profiles

  • MANASI PANDEYMANASI PANDEY

    Audit Associate (Articleship - Equivalent to Junior Auditor) at V.P. Aditya & Co., Chartered AccountantsAudit Associate (Articleship - Equivalent to Junior Auditor) at V.P. Aditya & Co., Chartered Accountants

  • Mahesh GandrakotaMahesh Gandrakota

    Civil Assistant Surgeon at CHC, V.P. South, Govt. of APCivil Assistant Surgeon at CHC, V.P. South, Govt. of AP

  • Kyle StevensonKyle Stevenson

    Senior Fitter at V.P Construction/The Window Company, DunedinSenior Fitter at V.P Construction/The Window Company, Dunedin

  • Nanguei Loryn TjimbunduNanguei Loryn Tjimbundu

    Administrative Support Executive at Namibia National Reinsurance Corporation ( NamibRe)Administrative Support Executive at Namibia National Reinsurance Corporation ( NamibRe)

  • Shiquita BriscoeShiquita Briscoe

    <ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)<ul> <li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li> <li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li> <li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li> <li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li> <li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li> <li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li> <li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li> </ul> at United States Agency of International Development (USAID)

CREATE PROFILE
Herni Osman