Herng Chai Yin
Overview
9
9
years of professional experience
Work History
Manager Cum Customer Services
Credit Excel Capital Pte Ltd
02.2018 - Current
- Mentored junior staff, fostering professional development and enhancing team performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained up-to-date knowledge of service changes.
- Maintained accurate records of customer interactions, ensuring compliance with company policies
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Account Payable Assistant Cum Purchasing Assistant
Interior Marketing Associate
06.2016 - 01.2018
- Developed presentation materials for client pitches, enhancing visual communication of design concepts.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Coordinated client consultations to gather design preferences and project requirements.
- Managed project timelines, ensuring adherence to deadlines and consistent workflow across teams.
Education
Bachelor of Business Management
Teesside University
Malaysia01-2016
High School Diploma -
LCCI
Malaysia01-2012
Skills
- Customer service
- Documentation and reporting
- Negotiation
- Problem-solving
- MS office
- Active listening
- Staff training
Languages
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Intermediate (B1)
Chinese (Cantonese)
Elementary (A2)
Timeline
Manager Cum Customer Services
Credit Excel Capital Pte Ltd
02.2018 - Current
Account Payable Assistant Cum Purchasing Assistant
Interior Marketing Associate
06.2016 - 01.2018
Bachelor of Business Management
Teesside University
High School Diploma -
LCCI
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