HERMAN KABANGALA
DOHA (QATAR),QATAR
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
10
10
years of professional experience
Work History
Barista
White sugar
Doha, Doha
10.2019 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Placed orders with suppliers for delivery of products required for daily operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Barista Trainee( Part Time)
Java House Uganda
Kampala, Kampala
11.2016 - 05.2019
- Prepared and served hot and cold beverages, such cappuccinos, espresso drinks, blended coffees, juices, milk shakes, frappes etc
- Cleaned and sanitized work areas, utensils and equipment.
- Checked temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Described menu items to customers or suggest products that might appeal to them.
- Served prepared foods, such as muffins, cakes, pies and other hot food from the kitchen .
- Took customer orders and conveyed them to other employees for preparation
- Weighed, ground and packed coffee beans for customers.
- Packaged, labeled and tagged dates on food items for sale.
- Restocked condiments, napkins, cups, utensils as needed.
- Stocked shelves with supplies for coffee bar items.
- Responded promptly to customer complaints in a courteous manner.
- Provided friendly customer service while taking orders and responding to inquiries.
- Operated espresso machines correctly in accordance with company guidelines.
- Attended regular training sessions on customer service techniques and product knowledge.
- Maintained cleanliness of work area throughout shift.
Customer Service Associate II
Planet yoghurt
Kampala, Kampala
04.2014 - 05.2019
- Suggested product solutions based on individual customer needs, such as suggesting which flavors would be good for kids and for adults.
- Answered phone calls from customers promptly and courteously.
- Followed-up with customers after purchase to ensure satisfaction.
- Performed additional duties as assigned by management team.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Received customers and made them aware of the products and services.
- Performed managerial duties and other work that would be assigned from time to time.
- Produced different flavors of yogurt whenever there was need for replenishment of the tailor machines.
- Sell the company’s product, services and managing its finances.
- Ensured all customers enjoyed their experience as per set standards
- Received cash and issued receipt for every purchase.
- Daily and monthly stock taking of assets and made sure they were balancing.
Education
Bachelors Degree in Commerce - Procurement
Makerere University
Kampala 01-2014
High School Diploma -
Makerere College School
Kampala Uganda 11-2008
Skills
- Ordering Procedures
- Espresso machine operation
- Menu Memorization
- Food Preparation
- Food Running
- Cash Handling
- Coffee expertise
- Up-selling
- Beverage Preparation
- Opening and closing duties
- Order Taking
- Exceptional customer service
- Menu knowledge
- Team Leadership
Languages
English
Proficient
C2
Luganda
Proficient
C2
Timeline
Barista
White sugar
10.2019 - Current
Barista Trainee( Part Time)
Java House Uganda
11.2016 - 05.2019
Customer Service Associate II
Planet yoghurt
04.2014 - 05.2019
Bachelors Degree in Commerce - Procurement
Makerere University
High School Diploma -
Makerere College School