Henry Lim
Singapore
Summary
I am an accomplished professional with a robust background in enduser problem-solving, consistently demonstrating a keen ability to tackle challenges head-on. My proactive approach is complemented by a strong team spirit and effective communication skills, ensuring collaborative success and seamless interactions across all levels of an organization. With a track record of readily accepting and overcoming obstacles, I am poised to contribute positively to any dynamic team environment.
Overview
27
27
years of professional experience
Work History
Spearheaded a proficient Endpoint Team of 5
01.2006 - Current
- Delivering comprehensive support for end-user computing across all facets, ensuring alignment with overarching IT strategies
- Pioneered endpoint solutions for APAC branches, enhancing regional IT coherence and user satisfaction
- Expertly evaluated, endorsed, and procured a variety of endpoint devices, including laptops, desktops, network printers, and multi-function units
- Directed a dynamic Service Desk team of 6, managing all Level 1 support and Helpdesk operations, with a collaborative approach towards APAC counterparts for seamless regional support.
Led a high-performing User Support Team
07.2002 - 01.2006
- Providing exceptional IT services to over 1,000 users, ensuring seamless end-user computing experiences and optimal device recommendations tailored to organizational needs.
09.1997 - 06.2002
Education
National Computing Centre (UK)
01.1996
Skills
- ANALYTICAL SKILLS
- SIMPLE & CLEAR COMMUNICATION
- GOOD LISTENER
- TASK ORIENTED
- DRIVEN
Accomplishments
Purchase and setup WFH systems for the Bank when COVID hit us, given a short span of time.
Languages
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Spearheaded a proficient Endpoint Team of 5
01.2006 - Current
Led a high-performing User Support Team
07.2002 - 01.2006
09.1997 - 06.2002
National Computing Centre (UK)