Henry Lim
Summary
Driven professional with proven expertise in customer service and problem-solving, honed at Noel Gifts International Ltd. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional customer communication and empathy. Skilled in ERP systems and adept at fostering positive client relationships, significantly boosting repeat business through a customer-first approach.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
A.P. Moller - Maersk
08.2023 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Support Specialist
Noel Gifts International Ltd
11.2022 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized SAP to effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Education
Diploma - Data Science
Ngee Ann Polytechnic
535 Clementi Rd, Singapore 59948903.2026
Skills
Customer Communication and Empathy
Customer Service
Problem-Solving
Online Chat Support
Timeline
Warehouse Worker
A.P. Moller - Maersk
08.2023 - 10.2023
Customer Support Specialist
Noel Gifts International Ltd
11.2022 - 01.2023
Diploma - Data Science
Ngee Ann Polytechnic
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