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Open to workDesired start date: Open to discussion
Desired Job Title
Tech Lead / Technical Operations LeadProject ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Singapore, SG
Open to relocation: Yes
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HENRY CHUA
Singapore
Work Preference
Summary
Results-driven Technical Lead with extensive experience managing event technology deployments, technical project delivery, and operational coordination within fast-paced environments. Proven track record in leading technical teams, overseeing end-to-end fulfillment operations, resolving critical escalations, and liaising directly with clients and stakeholders to ensure seamless project execution. Skilled in technical operations management, service delivery, inventory coordination, and workflow optimization, with strong expertise across Windows, MacOS, iOS, Android, networking, and event technology solutions. Recognized for adaptability, leadership, and the ability to deliver high service standards under demanding operational conditions.
Overview
11
11
years of professional experience
Work History
Tech Lead / Technical Operations Lead
One World Rental
Singapore
11.2019 - Current
- Lead technical operations and project delivery for large-scale event technology deployments across Singapore and regional operations.
- Coordinate end-to-end order fulfillment, including equipment preparation, testing, configuration, deployment, and logistics management.
- Liaise directly with clients and event stakeholders to ensure smooth execution of technical requirements and service delivery expectations.
- Manage onsite technical operations during live events, providing rapid escalation handling and issue resolution under time-sensitive conditions.
- Supervise and mentor technical team members, including workforce allocation, operational guidance, and skills development.
- Conduct training and onboarding for new hires and overseas contractors to standardize operational workflows and technical readiness.
- Collaborate cross-functionally with client services, logistics, and asset management teams to improve operational efficiency and project execution.
- Support regional operational initiatives, including overseas coordination and deployment planning.
- Drive workflow improvements, documentation practices, and operational processes to enhance visibility, accountability, and fulfillment accuracy.
- Oversee inventory movement, asset tracking, and stock management to maintain operational readiness and minimize discrepancies.
On-site Engineer
Hewlett-Packard (Contractor under Servlink Technology Resources)
Singapore
11.2017 - 10.2019
- Expertly installed and verified hardware accessories, ensuring seamless integration and functionality.
- Proficient in reimaging Windows systems, facilitating efficient software deployment and configuration.
- Skilled in network setup, delivering robust connectivity solutions for diverse operational needs.
- Demonstrated excellence in hardware and software troubleshooting, resolving complex technical issues promptly.
- Installed hardware accessories.
- Conducted hardware verification.
- Reimaged Windows systems.
- Set up networks & troubleshooting.
Retail Sales Executive/ Store Manager
SGPhone
Singapore
01.2015 - 10.2017
- Delivered excellent customer service through active engagement, product consultation, and tailored recommendations, contributing to sales growth and enhanced customer satisfaction.
- Managed daily retail operations including customer inquiries, payment processing, sales transactions, and maintenance of accurate customer and sales records.
- Supported inventory and stock management processes by receiving, organizing, and replenishing merchandise to ensure operational efficiency and product availability.
- Fostered a welcoming and professional retail environment while assisting customers throughout the purchasing process to improve overall customer experience.
Education
Diploma - Events Management
School D' Hospitality
SingaporeSkills
- Technical Operations & Event Technology Management
- Technical Project Delivery & Service Operations
- Client & Stakeholder Coordination
- Team Leadership, Training & Resource Allocation
- Inventory, Asset & Deployment Management
- Operational Workflow Improvement & Escalation Handling
- Windows, MacOS, iOS & Android Administration
- Networking, Hardware Configuration & Troubleshooting
- Device Imaging, Deployment & Technical Support
- Microsoft Office Suite & Technical Documentation
- Problem Solving & Decision Making
- Communication & Cross-Functional Collaboration
- Adaptability in Fast-Paced Environments
Core Competencies
Technical Skills
Professional Skills
Accomplishments
- Led technical operations and fulfillment for large-scale event technology deployments across Singapore and regional projects.
- Trained and onboarded local and overseas technical personnel to improve operational readiness and workflow standardization.
- Implemented process and workflow improvements to enhance inventory visibility, deployment efficiency, and escalation management.
Additional Information
- Possess valid Class 3 & 2B driving licenses with flexibility to support onsite and regional operational deployments.
- Experienced in managing technical operations within fast-paced event environments, including live event support and cross-functional coordination.
- Strong adaptability and ability to perform effectively under high-pressure operational conditions while maintaining service quality and project timelines.
Languages
English
Mandarin
Personal Details
- Date of birth: 05 Jul 1993
- Nationality: Singaporean
- Visa status: Not Applicable
- Marital status: Married
Timeline
Tech Lead / Technical Operations Lead
One World Rental
11.2019 - Current
On-site Engineer
Hewlett-Packard (Contractor under Servlink Technology Resources)
11.2017 - 10.2019
Retail Sales Executive/ Store Manager
SGPhone
01.2015 - 10.2017
Diploma - Events Management
School D' Hospitality