Heng Chuan Cheng
Summary
As the driving force behind HSH Services Pte. Ltd, I leveraged operations management and relationship building to significantly enhance client satisfaction and expand market presence. My strategic approach to client service and project management fostered robust growth, with a keen focus on efficiency and competitive positioning.
Overview
9
9
years of professional experience
Work History
Owner
HSH Services Pte.Ltd
01.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
BBA - Economics
University Of Tasmania
AustraliaSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Project management
Languages
Chinese (Mandarin)
English
Timeline
Owner
HSH Services Pte.Ltd
01.2016 - Current
BBA - Economics
University Of Tasmania
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