Summary
Overview
Work History
Education
Reside
Personal Information
Timeline
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Heng Boon Tan

Heng Boon Tan

System Engineer

Summary

  • 42 Years old Singaporean Chinese, Male.
  • Strong learning abilities too and seeking for a career to develop himself in the commercial sector.
  • Obtained Diploma in Telecommunication Engineering in 2004 at Ngee Ann Polytechnic.
  • Last appointment was a System Engineer in NCS CE PTE LTD.
  • Have operated and maintained (O and I level) repair for radios, such as “Rohde and Schwarz”, Satellite communication “FB 500”, “VSAT” and other military specs radios.
  • Able to perform Network Integration and configuration for radio and switches.
  • As an Adjunct Instructor for Naval Military Institute (NMI), have also conducted training classes for communication system for the trainees.
  • Have experience in SAP, used SAP to perform logistic support and check stock availability.
  • Ability to perform task independently as well as part of a team.
  • Language Proficiency- Spoken and Written: English and Chinese. Joined Radio Holland as Field Service Engineer, support telecommunication equipment onboard ships. Joined Ibratro as Field Technical Support Engineer, support telecommunication (PBX-Telephone exchange server) on customer site. Year 2021-2023: Join ST Engineering (via Combuilder Job agency) as Engineer, performing maintenance work for VSAT. Year 2023-Present: Join NCS CE as System Engineer, involved in VSAT / Radio and Communication equipment projects work and maintenance.

Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Exercised a high level of independent judgment, decision making, creativity and initiative.

Overview

5
5
years of professional experience

Work History

System Engineer

NCS CE Pte Ltd
02.2023 - Current
  • Being a system engineer for VSAT, primarily responsible for providing level 1 and 2 of technical support for products and services
  • This position will need to work with customers and service provider to assist with troubleshooting and problem resolution
  • Assembling, installing, and troubleshooting of fixed and auto VSAT systems
  • Able to perform VSAT preventive maintenance in Middle East countries (Dubai, Qatar, Saudi Arabia Riyadh and Jeddah) and Asia (Brunei and Yangon) independently
  • Perform VSAT CAAS Brunei maintenance in SATCC, able to perform preventive maintenance and fault rectification and troubleshoot faults (when occurs)
  • Able to work independently and gel well with team.
  • Performed installation of radios, PA system and Walkie Talkie (Base stations) on sites.
  • Pre-commissioning building and testing in workshop environment
  • Configuring, installing, and troubleshooting of remote subscriber equipment
  • Completing all plans, diagrams and procedures related to installations
  • Providing technical support to customers / providing remote customer support as needed
  • Preparing and dispatching equipment and hardware to sites prior to installation
  • Installation, Implementation and Commissioning of MPA (Maritime Port Authority) Remote VHF radios
  • Performed configuration for VMware, Jotron Radios, Recorders and network.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Assisted in development of disaster recovery plans, ensuring minimal impact on business continuity during unforeseen events.
  • Improved system efficiency by implementing and optimizing hardware and software components.

Senior Assistant Engineer

Republic of Singapore Navy
11.2004 - 6 2019
  • Provides support technical support for Communication System onboard RSN ships
  • Perform periodically / planned maintenance for radio equipment
  • Perform corrective maintenance for ship’s communication system defects and up-keep the highest state of readiness for ship’s communication system
  • Perform logistic support using SAP
  • As an Adjunct Instructor for Naval Military Institute’s trainees, conduct training in technical and operate RSN ship communication systems
  • As FEST team member (Forward Engineering Support Team) in RSN, required to travel overseas to perform radio and communication system defect rectification onboard RSN ship.

Field Technical Support Engineer

ST engineering (Contract hired by Combuilder)
12.2021 - 02.2023
  • In the WY 2021-2022, Heng Boon have been tasked to perform repairing faults, servicing equipment, preventative maintenance, and updating user manuals
  • Performed Preventive maintenance (periodically) / Corrective Maintenance jobs (ad hoc basis)
  • Performed preventive maintenance with his teammates in accordance with checklist
  • Monitor equipment and machinery performance and developing preventative maintenance measures
  • Conducting quality assurance and safety checks on all equipment
  • Performed corrective maintenance and troubleshooting jobs and work effectively with his teammates to resolve all the defects and faults occurs
  • He has demonstrated various strategies and tools to provide effective solutions to customers' concerns
  • He has been communicating with customers and other stakeholders to ensure that services and jobs are delivered effectively
  • He has been rendering responsive support during fault occurrence and maintain readiness in standby activation
  • Upkeeping of the logistics and spares, he has been monitoring inventory spares and reordering materials when needed
  • He has been assisting in stock taking in equipment
  • Revise Documentation and Publication, He has been updating “User Manual”, “User Test Procedure”, “Acceptance Test Procedure”
  • Assisted in revising and promulgation for equipment (Ground Satellite) Manual for user, (RF to Fiber Optical) test procedure
  • Engineering Study on Antenna Control Unit (ACU), He has worked with his team on the engineering study for ACU on the process improvement and analysis studies
  • He has also assisted to match and analysis OEM repair report, consolidate the database of failures and resolutions to build the local repair cap
  • He has conducted Bench testing of defective ACUs.

Field Technical Support Engineer

Ibratro Pte Ltd
12.2020 - 11.2021
  • Set up and configure PBX telephony system
  • Going onsite to resolve customer telephony issues, perform Preventive and Corrective Maintenance
  • Testing of new products and releases (both Hardware & Software)
  • Collaborate with third-party vendors for integration testing and deployment.

Field Service Engineer

Radio Holland
06.2019 - 10.2019
  • Provide technical support for Satellite communication and Navigation system onboard merchant vessels
  • Commission and installation for Satellite communication and Navigation system onboard merchant vessels
  • Provide service report for client / Ship captain
  • Prepare admin documents / permit for entry to ship yards
  • Prepare RAM (Risk Assessment Management) for ship yard work
  • Assists in data compilation for ships equipment servicing, scheduling ships for next servicing date.

Education

Diploma - Telecommunication Engineering

Ngee Ann Polytechnic

'O' Levels - undefined

Yishun Town Secondary School

PSLE - undefined

Peiying Primary School

Reside

21 Yishun St 51

Personal Information

  • Ethnicity: Chinese
  • Date of Birth: 01/14/82
  • Gender: Male
  • Nationality: Singaporean
  • Driving License: Class 3
  • Marital Status: Married

Timeline

System Engineer

NCS CE Pte Ltd
02.2023 - Current

Field Technical Support Engineer

ST engineering (Contract hired by Combuilder)
12.2021 - 02.2023

Field Technical Support Engineer

Ibratro Pte Ltd
12.2020 - 11.2021

Field Service Engineer

Radio Holland
06.2019 - 10.2019

Senior Assistant Engineer

Republic of Singapore Navy
11.2004 - 6 2019

Diploma - Telecommunication Engineering

Ngee Ann Polytechnic

'O' Levels - undefined

Yishun Town Secondary School

PSLE - undefined

Peiying Primary School

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Heng Boon TanSystem Engineer