Heng Jie Hui
Summary
Program Engineer with three years of experience in managing projects and working with teams to meet deadlines. Skilled at organizing tasks, solving problems, and making sure projects run smoothly. Quick to learn new things and adapt to changes. Committed to delivering high-quality results while supporting organizational goals and continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Program Engineer
SP Manufacturing Pte Ltd
09.2022 - Current
- Worked closely with customers to understand their needs and share them clearly with all departments.
- Ensured successful delivery of project goals related to cost, quality, delivery timelines, and technical support, including NPI.
- Facilitated weekly meetings with project buyers to review material status and ensure alignment with customer monthly demand forecasts, enhancing supply chain coordination and on-time delivery.
- Led teams to achieve project goals on time.
- Reviewed and responded to RFQ requests, preparing detailed and competitive quotations.
- Monitored project progress and solved problems to keep work on track.
- Reported regularly to management on key account progress.
- Perform additional tasks as may be required by superiors.
Customer Service Representative
Worldlink Cargo Services (P) Sdn Bhd
09.2018 - 04.2022
- Handled calls and emails regarding customer inquiries, solving problems, and providing resolutions.
- Daily communications with customers, forwarders, and customs brokers on relevant issues and resolutions.
- Manage ocean freight from overseas port.
- Responded to customer requests for services and quotations.
- Tracked and updated shipment status to the customer time by time.
- Execute order requests via phone calls and email.
- Communications with overseas agents on shipment issues and status.
- Asked open-ended questions to assess customer needs.
Education
DIPLOMA IN INFORMATION TECHNOLOGY - PROGRAMMING
POLYTECNIC BALIK PULAU
06.2018
Skills
- Teamwork
- Fast Learner
- Time management
- Communication
- Computer Skills
- Adaptability
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Program Engineer
SP Manufacturing Pte Ltd
09.2022 - Current
Customer Service Representative
Worldlink Cargo Services (P) Sdn Bhd
09.2018 - 04.2022
DIPLOMA IN INFORMATION TECHNOLOGY - PROGRAMMING
POLYTECNIC BALIK PULAU
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