Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HENG EE LING

HENG EE LING

Summary

Dynamic Customer Care Executive with a proven track record at Watsons Personal Care Store, enhancing customer satisfaction through effective support and staff training. Skilled in process improvement and inventory management, I excel in delivering exceptional service while fostering team development. Committed to optimizing customer interactions and ensuring product availability.

Overview

4
4
years of professional experience

Work History

Customer Care Executive

Watsons Personal Care Store
06.2021 - Current
  • Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
  • Trained new staff on product knowledge and customer service protocols to ensure high-quality support.
  • Implemented process improvements that streamlined customer interactions and reduced response times.
  • Monitored inventory levels and assisted in restocking processes to maintain optimal product availability.

Education

High School Diploma -

SEKOLAH MENENGAH KEBANGSAAN SIMPANG AMPAT
MALAYSIA

Skills

  • Customer support
  • Customer service background
  • Customer response
  • Staff training

Languages

English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)

Timeline

Customer Care Executive

Watsons Personal Care Store
06.2021 - Current

High School Diploma -

SEKOLAH MENENGAH KEBANGSAAN SIMPANG AMPAT

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