Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Heng Choon Kim

Heng Choon Kim

Singapore

Summary

Seeking a challenging position to apply my knowledge and skills, putting them to good use by adding value to a growth-oriented organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Helpdesk Support Executive

Civica Global Pte Ltd
10.2021 - Current


Costing Solution software (CostMaster)

  • Triage costing solution software related issues
  • Managing ticketing system (ivanti Web Desk, Salesforce)
  • Weekly/Monthly statistics reporting - Data Storage, Ticket status, SLA (Microsoft Word, Excel)
  • ETL processing (SQL)
  • User guide and Process documentation (Microsoft Word)


Library Management System (Spydus)

  • Triage library management system related issues
  • Managing ticketing system (ivanti Web Desk, Salesforce)
  • Handle customer calls
  • UI/UX Design (HTML, CSS)

Game Observer

Zenway Productions
03.2023 - 10.2023
  • MPL SG Season 5 and Season 6 game observer

Administrative Assistant

Tian Tian Lai Eating House Pte Ltd
04.2020 - 06.2021
  • ACRA business profile management

Emergency Medical Services Plans Assistant

Singapore Civil Defence Force
11.2017 - 11.2019
  • Automatic external defibrillators(AED) island-wide auditing
  • SCDF community awareness promotional roadshows - CPR demonstration
  • Ambulance response time data processing (Microsoft Excel, VBA)
  • Engage with external vendors for project liaising
  • Minutes taking

Assistant Hardware Engineer (Intern)

CTC Global Pte Ltd
06.2017 - 09.2017
  • Managed deployment of new and replacing damaged assets and hardware due for refresh
  • Mentoring junior intern engineers
  • Cloning of HDD image for redeployment

Education

Bachelors in Information Technolgy -

Singapore Institute of Management, University of Wollongong
Singapore
07-2025

Diploma in Financial Informatics -

Nanyang Polytechnic
Singapore
10-2017

GCE 'O' Levels -

Serangoon Secondary School
Singapore
01.2013

Skills

  • Proficient in C#, HTML, Python and Java programming
  • Supportive leadership experience
  • Effective interpersonal communication
  • Experienced with Microsoft Office applications

Languages

English
Chinese (Mandarin)

Certification


  • Emergency Medical Technician, Singapore Civil Defence Force - January 2018 to March 2018
  • WSQ Mastering Workplace Communications - Key Communication Skills for Success, OOm Pte Ltd - June 14, 2025 to June 15, 2025
  • WSQ Mastering Effective Problem Solving Skills at Workplace, OOm Pte Ltd - June 16, 2025 to June 17, 2025
  • WSQ Prompt Engineering Essentials: Building Effective AI Prompts, OOm Pte Ltd - June 21, 2025 to June 22, 2025
  • WSQ Mastering The Art of People Management - Essential People and Relationship Management Skills, OOm Pte Ltd - June 28, 2025 to June 29, 2025

Timeline

Game Observer

Zenway Productions
03.2023 - 10.2023

Helpdesk Support Executive

Civica Global Pte Ltd
10.2021 - Current

Administrative Assistant

Tian Tian Lai Eating House Pte Ltd
04.2020 - 06.2021

Emergency Medical Services Plans Assistant

Singapore Civil Defence Force
11.2017 - 11.2019

Assistant Hardware Engineer (Intern)

CTC Global Pte Ltd
06.2017 - 09.2017

Bachelors in Information Technolgy -

Singapore Institute of Management, University of Wollongong

Diploma in Financial Informatics -

Nanyang Polytechnic

GCE 'O' Levels -

Serangoon Secondary School

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