Heng Choon Kim
Singapore
Summary
Seeking a challenging position to apply my knowledge and skills, putting them to good use by adding value to a growth-oriented organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Helpdesk Support Executive
Civica Global Pte Ltd
10.2021 - Current
Costing Solution software (CostMaster)
- Triage costing solution software related issues
- Managing ticketing system (ivanti Web Desk, Salesforce)
- Weekly/Monthly statistics reporting - Data Storage, Ticket status, SLA (Microsoft Word, Excel)
- ETL processing (SQL)
- User guide and Process documentation (Microsoft Word)
Library Management System (Spydus)
- Triage library management system related issues
- Managing ticketing system (ivanti Web Desk, Salesforce)
- Handle customer calls
- UI/UX Design (HTML, CSS)
Game Observer
Zenway Productions
03.2023 - 10.2023
- MPL SG Season 5 and Season 6 game observer
Administrative Assistant
Tian Tian Lai Eating House Pte Ltd
04.2020 - 06.2021
- ACRA business profile management
Emergency Medical Services Plans Assistant
Singapore Civil Defence Force
11.2017 - 11.2019
- Automatic external defibrillators(AED) island-wide auditing
- SCDF community awareness promotional roadshows - CPR demonstration
- Ambulance response time data processing (Microsoft Excel, VBA)
- Engage with external vendors for project liaising
- Minutes taking
Assistant Hardware Engineer (Intern)
CTC Global Pte Ltd
06.2017 - 09.2017
- Managed deployment of new and replacing damaged assets and hardware due for refresh
- Mentoring junior intern engineers
- Cloning of HDD image for redeployment
Education
Bachelors in Information Technolgy -
Singapore Institute of Management, University of Wollongong
Singapore07-2025
Diploma in Financial Informatics -
Nanyang Polytechnic
Singapore10-2017
GCE 'O' Levels -
Serangoon Secondary School
Singapore01.2013
Skills
- Proficient in C#, HTML, Python and Java programming
- Supportive leadership experience
- Effective interpersonal communication
- Experienced with Microsoft Office applications
Languages
English
Chinese (Mandarin)
Certification
- Emergency Medical Technician, Singapore Civil Defence Force - January 2018 to March 2018
- WSQ Mastering Workplace Communications - Key Communication Skills for Success, OOm Pte Ltd - June 14, 2025 to June 15, 2025
- WSQ Mastering Effective Problem Solving Skills at Workplace, OOm Pte Ltd - June 16, 2025 to June 17, 2025
- WSQ Prompt Engineering Essentials: Building Effective AI Prompts, OOm Pte Ltd - June 21, 2025 to June 22, 2025
- WSQ Mastering The Art of People Management - Essential People and Relationship Management Skills, OOm Pte Ltd - June 28, 2025 to June 29, 2025
Timeline
Game Observer
Zenway Productions
03.2023 - 10.2023
Helpdesk Support Executive
Civica Global Pte Ltd
10.2021 - Current
Administrative Assistant
Tian Tian Lai Eating House Pte Ltd
04.2020 - 06.2021
Emergency Medical Services Plans Assistant
Singapore Civil Defence Force
11.2017 - 11.2019
Assistant Hardware Engineer (Intern)
CTC Global Pte Ltd
06.2017 - 09.2017
Bachelors in Information Technolgy -
Singapore Institute of Management, University of Wollongong
Diploma in Financial Informatics -
Nanyang Polytechnic
GCE 'O' Levels -
Serangoon Secondary School