Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

HEMANT GUPTA

Singapore

Summary

Seeking a meaningful leadership role in Program management and Service operations to enhance customer experience and contribute to organization success.

PRINCE2, Scrum Master, Certified Information Security Manager (CISM), AWS Certified Security- Specialty, ITILF, ITIL-SOA (Service Offering and Agreement), ITSM-ISO/IEC-20000 and AGILE PM certified professional with 19+ years of experience in Business Management, Project & Delivery Functions.

Overview

19
19
years of professional experience

Work History

Project Director–APAC

Jeppesen Boeing
08.2024 - Current
  • Managed program setup, delivery strategy, and resource planning for digital aviation projects supporting crew planning and operations product across APAC.
  • Leads contract negotiations and ensures client commitments are realistic.
  • Provided Agile coaching and mentorship, enabling teams to adopt and refine Scrum and Kanban.
  • Partnered with Finance to track project financials, including revenue forecasts, budgeting, P&L, ROI, and supported AOP for resource and CAPEX planning.
  • Collaborated with account teams to support new project opportunities through pre-sales consulting and onboard customers on Professional Services model, commercial and tools (Jira, Confluence).
  • Conduct steer co-meetings, stage gate reviews, and performance reporting to provide updates and track professional services deliverables and their associated impact on financials.
  • Responsible for establishing Professional services in APAC, increasing service bookings and revenue, monetizing change requests, and enhancing accountability.
  • Highlights: Major projects supported: Qantas, Indigo, Air India, Cathy Pacific.

Head Project Management–APAC

Tata Communications
01.2017 - 07.2024
  • Responsible for the successful implementation and delivery of digital transformation program for TCL global enterprise customers including leading the team of on-site and offshore project managers.
  • Led all Scrum ceremonies to drive successful backlog prioritization and ensure continuous value delivery to the client.
  • Enhanced delivery performance by 20% and reduced time to deliver by 10% annually.
  • Ensure alignment of professional services strategy with customer needs to improve NPS and drive client success.
  • Build strong internal partnerships with Solutions, Engineering, Product management cross-functional teams to support product standardization, NPI (new product introduction), devised migration strategy, and appropriate documentation.
  • Lead strategic communication and engagement across organizational levels and with customers, serving as a crucial conduit to drive the timely delivery of project tasks.
  • Work with the Service delivery and Partner management teams to support network and cloud planning, evaluation, and deployment.
  • Coached and collaborated with technology teams to drive capability-building initiatives, including training and certification for program and delivery managers.
  • Highlights: Major TCL projects: EDB, SCB, Philips Future, ASSM, Singapore Airlines, Nomura, STT, Ikano, SMBC, JPMC, Citibank, Microsoft, Morgan Stanley, Bank of America, GM, Goodman, Jotun, CIMB Bank, Pepsico, Nike, Essilor, Mapletree, Continental, UBS, Apple, GCF, Bayer, Delta Technologies, Carlsberg, K&S, Keppel Corp, CapitaLand, JCI.
  • Technologies enabled: Application Devops, AWS and Google cloud migration, ERP deployment, SDWAN, Zero Trust Network access (ZTNA), Microsoft Teams, GSIP, Managed Wi-Fi-Lan, Zscaler, SASE, CASB, DLP, SSE, SWG, SIEM, MDM, MPLS, DIA, Managed Firewall.

Client Manager–APAC

Vodafone Global Enterprise
05.2013 - 12.2016
  • Responsible for successful execution and implementation of projects for principal VGE customers within APAC and EMEA.
  • Closely work with solutions and network team for Network delivery, reporting and coverage checks for VGE mobility customers. Primary interface for clients on day to day Operational and Service matters.
  • Collaborate with relevant counterparts in Pricing, Legal, Tax compliance, Delivery and Conexus alliance to maximize profitability of the managed accounts through upsell and cross sell.
  • Responsible for Cost & Risk analysis, Revenue assurance, Data monetization, Service inventory and Contract changes for managed provided services.
  • Delivered In-Country Contract (ICC), Masters Services Agreement (MSA) and Local Services Agreement (LSA) in APAC thereby supporting VGE’s global mobility outsourcing deals.
  • Overseeing Accrual, Forecast, Renewal & Change Governance Reports (CGR) including invoice validation of various accounts for proper revenue control.
  • Highlights: Major VGE projects supported: HP-APAC (12M € TCV), International SOS-APAC (4.5M € TCV), DHL-APTO (7.6€ TCV), Qantas -VMM (1.4M € TCV) Thyssen-Krupp, Akzo Nobel-Global, Abbott- APAC, Kering- Global (14.2M € TCV), Johnson & Johnson-Global, Citibank- APAC, Rio Tinto-Global, Tata Steel, Bloomberg and Brookfield Multiplex.
  • Managed In-life accounts: Standard Chartered Bank (P&L excess of 31.6M US$), Apple (P&L 2.2M US$), Macquarie (P&L 1.6M US$ and Infosys (P&L 2.8M $)
  • Key Achievements:
  • Managed Business case of SCB- VDI (34M $ TCV), MDM Renewal (3.5M $ TCV), MAPS (7M $ TCV), EUA (2M $ TCV) and Mobility projects.
  • Revenue assurance and margin optimization worth USD 400K for Managed Contract.
  • Assist in reducing operational complexity and shorter TAT for DHL contract renewal.

Regional Contract Manager

British Telecom
08.2008 - 04.2013
  • Responsible for end-to-end ownership of revenue, margins, profit improvement plans, account growth and overall contract management of BTGS customers assigned in Network outsourcing domain.
  • Reviewing & drafting of contracts as well as managing contractual obligations including program agreements, vendor contracts and order form.
  • Working in close relationship with commercial, legal, product and delivery team for creating and implementing processes to manage contract delivery aligned with customer requirement.
  • Working with BTGS suppliers to meet contract KPI, ensure SLA agreed delivered and ensuring asset records are updated.
  • Manage day-to-day service delivery for the accounts including change requests, upgrades, order reconciliations and service escalations.
  • Provide advice to clients in relation to compliance, regulatory restriction, policies and agreements for contracted and new services ordered.
  • Key Achievements:
  • Oversaw P&Ls over GBP 7M for major network outsourcing contracts in India and Singapore.
  • Negotiated renewal of Nokia Contract, securing a Win of $3 GBP Mil.
  • Handled the following major contracts: HP-APAC (3M GBP TCV), Nokia, International SOS, Fiat (APAC) & Syngenta (5M GBP TCV), EDS (6M GBP TCV), Wipro (10M GBP TCV) & Cadbury (Australia)
  • Re-engineered HP contract from with CAGR growth of 25% on YOY basis.

Manager-Pre-Sales

Birla Soft Ltd
03.2006 - 07.2008
  • Provided consulting assignment on marketing analytics, defined and documented workflow, handled capture process and managed functional requirements for the clients.
  • Prepared & drafted consulting proposals (including RFI’s, EOI and Approach Note) with Global Delivery incorporating relevant input from the Delivery Teams.
  • Carried out Industry/Market Research on IT Services Landscape, Drivers and Technology Trends.
  • Handled process consulting/re-engineering, risk management and pre-bid/supplier conferences.
  • Estimated function point and deduced customer & project cost.
  • Conducted Gap Analysis for completeness of solutions and managed technical solution with delivery Architects.
  • Key Achievements:
  • Capitalized business value worth 15+ Million USD
  • Bestowed with Employee of Month Award twice for winning bids of MetLife, PwC, & HUDA

Education

Bachelor of Law -

University of London

MBA - International Business

Amity International Business School (AIBS)

B TEC - ICE

Maharshi Dayanand University

Higher Secondary Certificate - undefined

Modern Vidya Niketan

Affiliations

  • Singapore Project Management Institute (SPMI)
  • Association for Contract and Commercial Management (IACCM)
  • The Information Systems Audit and Control Association (ISACA)

Timeline

Project Director–APAC

Jeppesen Boeing
08.2024 - Current

Head Project Management–APAC

Tata Communications
01.2017 - 07.2024

Client Manager–APAC

Vodafone Global Enterprise
05.2013 - 12.2016

Regional Contract Manager

British Telecom
08.2008 - 04.2013

Manager-Pre-Sales

Birla Soft Ltd
03.2006 - 07.2008

MBA - International Business

Amity International Business School (AIBS)

B TEC - ICE

Maharshi Dayanand University

Higher Secondary Certificate - undefined

Modern Vidya Niketan

Bachelor of Law -

University of London

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