HEMA MALINI RAMAN
SINGAPORE
Summary
Proven leader with extensive experience in store management at MOS Burger and aviation security with Certis Cisco. Excelled in enhancing customer satisfaction and streamlining operations, showcasing expertise in inventory management and team leadership. Demonstrated ability to mentor staff and improve service levels, achieving significant improvements in efficiency and security.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
MOS Burger
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Aviation Screening Officer
Certis Cisco
06.2014 - 11.2020
- Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
- Reduced risk of potential threats by diligently monitoring passengers and luggage.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
Education
BBA - BUSINESS ADMINISTRATION AND MARKETING
NORTHERN UNIVERSITY OF MALAYSIA
MALAYSIA12.2008
High School Diploma -
SEK.MEN.KEB.KUALA KETIL
MALAYSIA12.2004
Skills
- Customer Service
- Problem-Solving
- Team Leadership
- Inventory Management
- Shift Scheduling
- Recruitment and hiring
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
Certification
EXSA SILVER AWARD
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Store Manager
MOS Burger
11.2020 - Current
Aviation Screening Officer
Certis Cisco
06.2014 - 11.2020
BBA - BUSINESS ADMINISTRATION AND MARKETING
NORTHERN UNIVERSITY OF MALAYSIA
High School Diploma -
SEK.MEN.KEB.KUALA KETIL
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