Hema Sathia

1. Passenger Service:

Greet and assist passengers with check-in, ticketing, and boarding procedures.

Provide information about flight schedules, delays, and gate changes.

Assist passengers with special needs, such as unaccompanied minors, elderly travelers, and those requiring wheelchair assistance.

2. Arrival Flight In charge and Interline

Handling and been Incharge(EIC) for arrival flights

Monitoring the gate staffs and special needs for passengers for the smooth arrival

Intercepting the passengers from the arrival via interline for next departure flight

3. Customer Support & Issue Resolution:

Handle customer inquiries, complaints, and requests professionally.

Provide solutions for flight disruptions, rebooking, and upgrades when needed.

Ensure compliance with airline policies and security procedures.

• Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods.
• Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
• Managed internal referral programs to encourage employee involvement in sourcing top talent.
• Optimized candidate experience by developing a comprehensive onboarding program for new hires.

• Reduced agency utilization by successfully building internal talent pipelines through networking events and referral links.
• Facilitated successful onboarding experiences by coordinating new hire orientations and providing ongoing support during initial employment periods.
• Conducted regular market research to stay informed on industry trends, competitor activities, and emerging skillsets in demand.
• Streamlined recruitment processes by implementing applicant tracking systems and reducing time-to-fill ratios.
• Developed strong relationships with hiring managers, ensuring a clear understanding of role requirements and expectations.