HELENA IDAH HILDEGARD
Account Manager | Global Clients | International Operations
Singapore
Summary
Experienced Global Account Manager with over 20 years of success managing complex global and regional client portfolios across multinational environments.
Trusted to operate independently in high-stakes settings where sound judgment, continuity, and client confidence are essential.
Recognized for bringing structure, clarity, and accountability to complex engagements that require strong ownership and decisive coordination. Skilled in aligning cross-functional teams, navigating senior stakeholders, and maintaining stability in demanding, fast-moving environments.
Detail-oriented with strong executive communication and project governance capabilities. Proven ability to manage multiple high-priority initiatives while maintaining strategic focus and operational control. Proactive in identifying risks, resolving issues early, and strengthening processes to support long-term client and organizational objectives.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Account Manager (Global)
Simitri Group International
01.2024 - Current
- Own global client delivery for a Tier-1 enterprise account across NAMER, LATAM, JAPAC, India, and China.
- Serve as senior point of contact for enterprise stakeholders, facilitators, and internal teams.
- Lead end-to-end coordination across regions and time zones with full accountability for delivery outcomes.
- Resolve escalations, risks, and last-minute changes to ensure service continuity and client confidence.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager (Regional Accounts)
SGK Singapore
11.2021 - 09.2023
- Client Portfolio: Managed regional packaging lifecycles for Coca-Cola Philippines and Orang Tua Company (Indonesia).
- SLA Leadership: Independently resolved production bottlenecks to meet strict international launch timelines.
- Led regional account ownership for multinational packaging clients, including Coca-Cola Philippines.
- Oversaw full project lifecycles from briefing to delivery across multiple markets.
- Independently resolved production, quality, and timeline risks impacting regional launches.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Key Account Manager (On-Site Team Lead)
SGSco
09.2019 - 11.2021
- Served as sole senior account lead for Unilever regional portfolios across Home Care, Beauty, and Food categories.
- Led and coordinated a cross-functional team of 10 across local and offshore functions.
- Governed contracts, purchase orders, and financial workflows using Ariba and TradeShift.
- Ensured operational stability and service quality across multiple geographies.
Senior Executive (Global Print Broker & Logistics)
DAI Print Pty Ltd
03.2008 - 07.2019
- Owned global print brokerage and distribution for international clients including LWW (USA/UK).
- Led logistics coordination through Australia Post and NZ Post for multi-country distribution.
- Partnered directly with vendors to ensure quality, cost control, and delivery timelines.
- Travelled regularly to Australia to oversee production quality and strategic partnerships.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
Career Growth: Admin Assistant to Account Executive
Markono Print Media
01.2005 - 02.2008
- Advanced rapidly from Administrative Assistant to Account Executive within two years.
- Solely managed high-security digital printing for IMF–World Bank multi-country submissions.
- Trusted with urgent, confidential projects requiring precision, discretion, and accountability.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Diploma - Business Practice
Nanyang Polytechnic
Singapore, Null, Singapore 04.2001 -
Skills
Ariba
TradeShift
NetSuite
Ganttic
SAP (exposure)
InfoTech (exposure)
Accomplishments
• Senior Account Ownership
• Strategic Client Management
• Global & Regional Operations
• Stakeholder Leadership
• Risk & Issue Resolution
• Contract & PO Governance
• Cross-Cultural Collaboration
• Process Stability & Improvement
Certification
Certificate of Employment Intermediaries (CEI – KAH)
Timeline
Account Manager (Global)
Simitri Group International
01.2024 - Current
Account Manager (Regional Accounts)
SGK Singapore
11.2021 - 09.2023
Key Account Manager (On-Site Team Lead)
SGSco
09.2019 - 11.2021
Senior Executive (Global Print Broker & Logistics)
DAI Print Pty Ltd
03.2008 - 07.2019
Career Growth: Admin Assistant to Account Executive
Markono Print Media
01.2005 - 02.2008
Diploma - Business Practice
Nanyang Polytechnic
04.2001 -
Global Strategic Expertise - Expertise
- Global Account Evolution, Proven ability to master complex account portfolios (Oracle/Unilever) through self-directed learning and system mastery.
- Complex Logistics, Coordinating global print brokerage and distribution via Australia Post, NZ Post, and Gordon & Gotch.
- Enterprise System Mastery, Advanced user of Ariba, TradeShift, Ganttic, and NetSuite for high-accuracy financial administration.
- Autonomous Crisis Management, Authoritative decision-making for 8-hour turnaround projects with zero supervision.
Professional Certifications And Education
- Certificate of Employment Intermediaries (CEI - KAH), MOM Singapore
- LPM Leadership Modules (WSQ), Strategy, Governance, and Team Performance
- Diploma in Business Practice, Nanyang Polytechnic