Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Additional Information
Timeline
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Helen Pua Chiau Yu

Helen Pua Chiau Yu

Masai

Summary

Dedicated and adaptable professional with strong foundations in sales coordination and client service. Looking to expand career growth in operations, logistics, or account management roles. Brings a problem-solving mindset, excellent interpersonal skills, and the ability to thrive in dynamic environments.

Overview

3
3
years of professional experience

Work History

Sales Coordinator

Gagner Products Pte Ltd
03.2024 - Current
  • Prepared sales-related documents including invoices, delivery orders, and quotations with accuracy and efficiency.
  • Assisted the sales team in processing customer orders from initiation to final delivery.
  • Coordinated closely with forwarders, customers, and suppliers to ensure timely and smooth logistics operations.
  • Maintained proper filing and organization of documents for easy retrieval and compliance.
  • Scheduled and arranged shipments, ensuring all preparations were completed for on-time delivery.
  • Proactively followed up on customer orders, providing updates and ensuring satisfaction.
  • Responding to customer emails promptly, resolving issues and inquiries to strengthen client relationships.

Sales Coordinator

Okamura Trading Pte Ltd
08.2023 - 10.2023
  • Prepared customer documents such as invoices, delivery orders, and quotations with accuracy and timeliness.
  • Supported the sales team in processing and following up on customer orders.
  • Coordinated with warehouse and driver teams to ensure efficient and on-time order deliveries.
  • Handled incoming phone calls, assisting customers with inquiries and resolving issues promptly.
  • Maintained organized filing of invoices for easy access and record-keeping.

Customer Service (Full Time)

Total Outsource Management Sdn Bhd (Honor Service Center)
08.2022 - 07.2023
  • Handle walk-in customers and assist them to solve the problem.
  • Answer and respond to telephone inquiries.
  • Liaise with technicians to help them more understand the customer's problem and solve it.
  • Data entry to the company software system.
  • Follow up the complaint case with the customer and report to the manager.
  • Prepare the invoice, delivery order, and quotation to the customer.
  • Stock management.

Education

Diploma - Public Relations

Tunku Abdul Rahman University College
05.2022

Sijil Pelajaran Malaysia - SPM

Sekolah Menengah Kebangsaan Permas Jaya
01.2019

Ujian Pencapaian Sekolah Rendah - UPSR

SJK(C) Chien Chi
01.2014

Skills

  • Experienced with MS Word, Excel, and PowerPoint
  • Skilled in creating graphics with Adobe Illustrator, InDesign, and Canva
  • Skilled in video editing with Jian Ying
  • Knowledgeable in utilizing Shopee and Lazada for e-commerce operations
  • Experienced with Autocount software
  • Data entry
  • Customer communication
  • Goals and performance
  • Issue resolution
  • Schedule management

LANGUAGE SKILLS

Language (Written): English (Normal), Chinese (Good) & Bahasa Malaysia (Normal)
Language (Spoken): English (Normal), Mandarin (Excellent), Bahasa Malaysia (Normal)

Additional Information

  • Current Salary: SGD 2,680
  • Expected Salary: SGD 2,700
  • Notice Period: 1 month

Timeline

Sales Coordinator

Gagner Products Pte Ltd
03.2024 - Current

Sales Coordinator

Okamura Trading Pte Ltd
08.2023 - 10.2023

Customer Service (Full Time)

Total Outsource Management Sdn Bhd (Honor Service Center)
08.2022 - 07.2023

Sijil Pelajaran Malaysia - SPM

Sekolah Menengah Kebangsaan Permas Jaya

Ujian Pencapaian Sekolah Rendah - UPSR

SJK(C) Chien Chi

Diploma - Public Relations

Tunku Abdul Rahman University College

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Helen Pua Chiau Yu