Hein Htet Zaw

Summary

Experienced technology enthusiast with over a decade of IT industry experience specializing in DevOps, Cloud Administration, System Administration, Virtualization, Network & Security, Desktop Support, Data Center Infrastructure, and Storage Administration. Skilled in designing and implementing scalable cloud solutions, streamlining processes, improving system performance, troubleshooting complex issues, and applying innovative solutions. Accomplished engineer with extensive cloud monitoring, deployment, and troubleshooting skills, adept at defining, building, and maintaining infrastructure using vendor-neutral and platform-specific tools. Organized and focused individual with exceptional leadership acumen.

Overview

12

years of professional experience

12

years of post-secondary education

18

Certifications

Work History

Lead Platform and Cloud Engineer

Crimsonlogic Pte Ltd

08.2023 - Current

Used metrics to monitor application and infrastructure performance.
Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
Lead the design, implementation, and optimization of cloud and on-premise infrastructure solutions.
Collaborate with solution architects, vendors, and clients to define cloud strategies and technical roadmaps.
Evaluate and integrate emerging technologies to deliver secure, high-performing, and resilient platforms aligned with cloud best practices (e.g., Azure Well-Architected Framework).
Deliver enterprise-scale solutions across Microsoft Azure Stack, virtualization (VMware), and storage systems (SAN/NAS).
Implement DevOps methodologies using Jenkins, Docker, Terraform, and CI/CD pipelines.
Automate operational activities such as provisioning, monitoring, performance tuning, and health checks.
Perform system administration, troubleshooting, and root cause analysis for Windows, Linux, and hybrid environments.
Create and maintain standard operating procedures, technical documentation, and handover guides for managed services.
Administer backups, disaster recovery solutions, and storage replication for business continuity.
Manage firewall configurations, network routing, switching, and access control across environments.
Execute infrastructure-as-code practices for scalable and repeatable deployments.
Ensure successful delivery of projects following Agile methodology and ITIL service management principles.
Support pre-sales activities, including technical proposals and solution design.
Contribute to internal product development and roadmap planning.
Mentor junior engineers and ensure smooth transitions from deployment to operations.
Align infrastructure solutions with business goals, compliance standards, and operational efficiency.

Professional Service Consultant

Cloud Kinetics / Infofabrica

04.2021 - 08.2023

Company Overview: https://www.cloud-kinetics.com/
Involved in discussion with solution architects, customers, and external vendors/partners to define cloud strategy and technical solutions, including scope and implementation plans
Assist with researching, evaluating, and recommending cloud related technologies, software, hardware and services as part of the total solution
Deliver cloud, virtualization, and data storage related projects including architecture design, planning, installation, and configuration of cloud and on-premise infrastructure services
Carrying out installation, configuration, monitoring, testing and management tasks associated within the cloud and on-premise infrastructure
Drive automation of operational activities, health checks, capacity, and performance monitoring
Troubleshoot and performs root cause analysis as well as implementing corrective/preventive actions when needed
Assist in maintaining server images and configuring Windows and Linux servers as required
Define and document best practices and operational procedures regarding solution deployment and infrastructure maintenance to ensure a smooth handover to customers or managed services team
Perform periodic after-hours/weekend support when required
Understanding the five pillars of a well-architected frameworks to create a secure, high-performing, resilient and efficient infrastructure
Knowledge with AWS design, architecture, and services (EC2, IAM, S3, etc) with a proven track record of building complex infrastructure
Practical experience with cloud computing, server management, virtualization, data storage, and networking (including routing tables, access control lists, firewalls, NAT, HTTP, DNS)
Strong knowledge of Microsoft Windows Server, and Linux operating systems
Skills in other competencies such as DevOps, CI/CD, Jenkin, Docker, Container, Terraform, and scripting
Owning demonstrated ability to adapt to new technologies and learn quickly to keep abreast of rapid technology advancement
Have excellent organizational and coordination skills with ability to develop proposals and plans
Good Interpersonal, verbal, and written communication skills
Ability to thrive under pressure, function and deliver effectively in a fast-paced environment
Https://www.cloud-kinetics.com/

Senior System Engineer (Team Lead)

AsiaPac Distribution Pte.,Ltd

08.2019 - 04.2021

Company Overview: https://www1.asiapac.com.sg/
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Securing network systems by establishing and enforcing policies, and defining and monitoring access; the support and administration of firewall environments in line with IT security policy;
Reporting network operational status by gathering and prioritizing information and managing projects;
Upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment, the configuration of firewalls;
Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center
Manage and maintain the customer's storage-based systems and the deployment of the storage technologies, and Cloud storage like S3. Work with programmers, system administrators and DBAs to optimize storage, Backup, Restore and Replication
Develop and maintain records for entire storage systems, conduct bottleneck evaluation to identify performance issues.
Ensuring SANs are patched, operational, and optimized for performance.
Administer Brocade director FC switches as well as blade chassis FC devices.
Execute FC zoning for development and production storage volumes.
Ensure backup methods are in place as well as tested for FC LUNs. Ensure to install as well as configure NetBackup customer software on UNIX or Linux as well as Windows systems.
Remote support of on-site and Ac-hoc end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation;
Speaking with customers via email and phone for initial requirement capture.
Research root cause of problems and escalate to engineering and vendor support as necessary.
Working with both the product managers and the engineering/development team to design/ develop, and deliver the product roadmap.
Work on internal projects and customer opportunities
Delivered Projects generally with Agile methodology, however still conforming to a level of ITIL and following Service management principles.
Responsible designing, documenting, and implementing product offerings and customer solutions. - Work closely with the operations and delivery teams to ensure and smooth transition into operations for ongoing BAU management. As well at times doing the initial run of new product offerings until they are transitioned into operations.
Help evaluate industry and partner technologies and look at their relevance for integration into the product roadmap.
Define Integration Service management and process and approaches in line with the AsiaPac R&D guidelines
Https://www1.asiapac.com.sg/

Presales and Delivery Engineer

Ectivise Solution Pte.,Ltd.

04.2019 - 08.2019

Company Overview: https://www.ectivise.com/
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Establishing the networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Securing network systems by establishing and enforcing policies, and defining and monitoring access; the support and administration of firewall environments in line with IT security policy;
Reporting network operational status by gathering and prioritizing information and managing projects;
Upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment, the configuration of firewalls;
Build, install, configure, and maintain VMware products including ESXi servers, HA clusters and Virtual Center
Remote support of on-site and Ad-hoc end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation;
Speaking with customers via email and phone for initial requirement capture.
Research root cause of problems and escalate to engineering and vendor support as necessary.
Working with both the product managers and the engineering/development team to design/ develop, and deliver the product roadmap.
Work on internal projects and customer opportunities
Delivered Projects generally with Agile methodology, however still conforming to a level of ITIL and following Service management principles.
Responsible designing, documenting, and implementing product offerings and customer solutions. - Work closely with the operations and delivery teams to ensure and smooth transition into operations for ongoing BAU management. As well at times doing the initial run of new product offerings until they are transitioned into operations.
Help evaluate industry and partner technologies and look at their relevance for integration into the product roadmap
Https://www.ectivise.com/

System Engineer

Cxrus Solution Co.,Ltd

04.2017 - 04.2019

Company Overview: http://www.cxrus.com/
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Establishing the networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Securing network systems by establishing and enforcing policies, and defining and monitoring access; the support and administration of firewall environments in line with IT security policy;
Reporting network operational status by gathering and prioritizing information and managing projects;
Upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment, the configuration of firewalls;
Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center Server.
Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets.
Ensure to install as well as configure NetBackup customer software on UNIX or Linux as well as Windows systems.
Perform activities related to install, configure and managing SAN devices and fiber switches.
Administer Brocade director FC switches as well as blade chassis FC devices.
Execute FC zoning for development and production storage volumes.
Manage NetApp snapshot as well as recovery methods for storage volumes.
Execute across-site replication of significant DR data.
Supervise volume replication overnight jobs and execute improvements.
Oversee IO performance of production along with development of databases LUNs.
Provide architecture as well as performance recommendations to DBAs and Ops.
Conduct bottleneck evaluation to identify performance issues.
Ensure backup methods are in place as well as tested for FC LUNs.
Develop and maintain records for entire storage as well as FC systems.
Administer entire server systems.
Collaborate with DBA as well as Ops to assure apt storage usage.
Remote support of on-site and Ad-hoc end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation;
Speaking with customers via email and phone for initial requirement capture.
Research root cause of problems and escalate to engineering and vendor support as necessary.
Http://www.cxrus.com/

Network and System Engineer

Nex-Venture Co.,Ltd

07.2016 - 04.2017

Company Overview: http://nex-venture.com/
Setting up Peer-Peer LAN and Domain-based LAN
Setting up Local Area Network, File Server, Print Server, VPN connection setup.
ICS Server using Wintel Machines.
Installation and configuration Active Directory.
Planning System and Data Backup Schedules
Installation and Configuration of Cisco Routers and Switches
Firmware Updating (Motherboard, Router, Digital Devices)
Windows Installation (Server 2000, Server 2003)
Network Attached Storage Server
Server Roles
Active Directory Server
Domain Name Server
IIS Server
VPN Server
Routing and Remote Access Server
DHCP Server
FTP Server
Print Server
WSUS Server
Internet Security and Acceleration Server (ISA 2004/2006)
Conducting capacity planning and monitoring
Documenting, troubleshooting and resolving associated incidents and changes, creating reports, and recommending courses of action for service improvement for locally and/or remotely administered back-up systems.
Developing network bypass, recovery, and backup procedures
Performing incremental and full back-ups for all servers as outlined in operating procedures.
Http://nex-venture.com/

Presales & Technical Support Executive

Access Spectrum Co., Ltd.

10.2013 - 06.2016

Company Overview: http://www.accessspectrum.net/
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Establishing the networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Securing network systems by establishing and enforcing policies, and defining and monitoring access; the support and administration of firewall environments in line with IT security policy;
Reporting network operational status by gathering and prioritizing information and managing projects;
Upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment, the configuration of firewalls;
Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center.
Good understanding and working experience on Nutanix, HP 3Par, EMC, Pure Storage
Managing permissions, maintenance, administration, capacity planning and monitoring, and assist in backup and data recovery, Documenting, troubleshooting and resolving associated change requests and incidents tickets.
Creating reports and recommending courses of action for service improvement for administered SANs.
Ensuring SANs are patched, operational, and optimized for performance.
Conducting patch, account, and performance management
Administer, develop, manage, and perform disaster recovery procedures and processes for managed SANs and virtual environments.
Performing backup and data recovery
Troubleshooting errors in backups and restores
Performing library management, license management, policy and schedule configuration management, client service management, and client object discoveries
Managing permissions, maintenance, and administration
Remote support of on-site and Ad-hoc end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation;
Speaking with customers via email and phone for initial requirement capture.
Research root cause of problems and escalate to engineering and vendor support, as necessary.
Http://www.accessspectrum.net/

Education

Bachelor of Engineering - Information Technology (IT)

Mandalay Technological University (MTU)

Diploma (DipBME) - Business Management & Entrepreneurship (BME)

Strategy First University (SFUx)

Graduate Diploma in Management - Management

Singapore University of Social Science, Singapore

04.2001 -

Skills

Solution Engineering

WAN/LAN Planning

Implementation

Installation

Troubleshooting

Virtualization

VMware vSphere

Network Administration

System Administration

Storage Administration

Project Delivery

Day 2 Operations

Professional Managed Services

System Integration

VMware ESX 7x

vSphere 6x

vSphere 5x

Microsoft Windows 2003

Microsoft Windows 2008

Linux RHEL 6x

Linux RHEL 7x

Linux RHEL 8x

Microsoft Exchange 2007

Microsoft Exchange 2010

Microsoft Exchange 2013

Microsoft Exchange 2016

ADDS

DNS

DHCP

File Server

WDS

WSUS

DFS

Web Server

FTP

NAT

VPN

Terminal Server

Remote Access Server

Remote Installation Services

Microsoft Windows 2008

Microsoft Windows 2012

Microsoft Windows 2016

Microsoft Windows 2019

Red Hat Linux 6

Red Hat Linux 7

Red Hat Linux 8

IBM Servers

Lenovo Servers

Dell PowerEdge

Dell VRTX

HPE Proliant

Cisco UCS

Cisco Networking

Dell Networking

HP Networking

Huawei Networking

Juniper Networking

Brocade Networking

DevOps principles

Cloud computing

Infrastructure as Code

Load balancing

AWS expertise

Monitoring tools

Cloud architecture design

Cloud automation

Kubernetes management

Disaster recovery

Scripting languages

Network configuration

Cost optimization

Technology support

Incident response

Azure proficiency

Serverless computing

Google cloud platform

Security protocols

Docker mastery

Storage virtualization

Disaster recovery planning

API development

Containerization technologies

Microservices deployment

Performance optimization

Logging solutions

Continuous integration

Version control

Continuous deployment

Communication and team collaboration

Analytical skills

Reliability

Decision-making

Analytical thinking

Continuous improvement

Time management

Certification

AWS Certified Solutions Architect - Associate, 2021

Interests

Reading

Seeing youtube and listening songs

Running

Playing soccer and Table Tennis @weekend

Other Information

Salary Opened and Negotiable, 10 years +++, Professional Service Solution Consultant, Senior System Engineer, Technical Support Executive, Network and System Infra Lead, Pre-Sales, Project Coordinator, Employment Pass (EP), Looking for new challenge and job with better career growth opportunities.

Preferred Name

Joseph

Personal Information

Passport Number: ME159921
Notice Period: 1 Month
Date of Birth: 05/28/92
Gender: Male
Nationality: Myanmar
Marital Status: Married

Willing To Travel

True

Timeline

Lead Platform and Cloud Engineer - Crimsonlogic Pte Ltd

08.2023 - Current

Professional Service Consultant - Cloud Kinetics / Infofabrica

04.2021 - 08.2023

Senior System Engineer (Team Lead) - AsiaPac Distribution Pte.,Ltd