Heidi Tay
Summary
Enthusiastic and reliable person that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
Work History
Waitress
Greenwood Fish Market
11.2022 - 12.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
GCE O-Level -
Yuying Secondary School
47 Hougang Ave 1, Singapore 53888409.2023
Skills
- Bus Tables
- Table Preparation
- Hospitality Service Expertise
- Bar Terminology
- Customer Care
- Understanding Customer Needs
- Fast-Paced Environment
- Life-Long Learner
- Fast and Efficient Service Worker
- Avid Learner
- Strategic Thinker
Certification
- Edusave Good Progress Award in 2020.
- Certificate of Academic Achievement in 2020 and 2021.
- CCC-CDC Education Merit Award in 2021.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Waitress
Greenwood Fish Market
11.2022 - 12.2022
GCE O-Level -
Yuying Secondary School