Heidee Zinampan Adap
Summary
Good communication and ability to handle and supervise people. Can interact and work effectively and harmoniously with colleagues. Flexible, self-motivated, creative thinking and willing to learn. And has the ability to assume expanded responsibilities and to work under tight deadlines.
Overview
25
25
years of professional experience
Work History
Wellness Concierge
Como Shambhala Pte Ltd
12.2021 - Current
- Responsible for overall operation in the reception including administrative work such as bookings, insurance, cashiering, invoicing, filing and updating profiles of client via MindBody system.
- Handle client enquiries via emails, whatsapp and answering calls in professional manner according to SOPs.
- Ushering client for site tours for various areas of wellness such as for treatment and class for personalized guest experienced.
- Promote and sell programs including current promotions, membership packages and products to achieve sales target.
- Conduct inventory stock takes of merchandises.
- Communicates and coordinate with marketing of special events and workshops with regards of centre and teacher availabilities and contracts.
- Collaborated with multidisciplinary teams to create comprehensive wellness programs for clients.
- Handle complaint and service recovery as and when needed.
Sales and Administrative Assistant
URC Foods (Singapore) Pte. Ltd
03.2021 - 08.2021
- Manage general administrative work
- Perform receptionist duties such as handling phone calls, walk-in clients, collect and distribution of mails and couriers
- Scanning of documents for URC and other Companies
- Verify petty cash and consolidating sales team with their weekly expense claim
- Monitor and recording medical claim of employee
- Scan and email of accounts payable invoice to Accounting
- Purchase Ordering(office supplies) and perform MIGO stock receiving via SAP
- Handling vendor’s payment documentation and cheque preparation
- Matching of Sales/tax invoice documents and filing
- Retrieve customer purchase order from portal (eg.,redmart,cold storage etc)
- End to end processing of sales order and allocations of stocks
- Preparation of Daily Sales Report
- Assist in preparation of Month-end Sales Reports.
F & B Reservation Officer
Singapore Marriott Tang Plaza Hotel
06.2019 - 03.2021
- Responsible for handling incoming calls for dining reservation of 3 restaurants in a professional manner as well responding to guest via E-mail queries promptly and courteously using Marc System
- Liaise and communicate effectively with the relevant department (e.g
- Restaurant, Sales & Marketing, Catering, Front Office and Accounts) for any co-ordinations
- Ensures data update for all promotions are updated accordingly and shares to all the relevant departments
- Responsible of checking and follow up of all big group reservation with deposits/guaranteed, seminars bookings are correctly inputs in Marc System especially during festive periods
- Communicates and process payment for charging or refund
- Responsible for other administrative duties (e.g filing forms, pre-payment form)
Call Centre Guest Relations Agent / ADMIN
CÉ LA VI Singapore Pte.Ltd (previously KuDeTa, MBS)
05.2011 - 05.2018
- Attends to guests enquiries via Phone and via Email immediately
- Taking reservation on both restaurants, bar using Respak system and club lounge via NightPro system
- Takes and inputs all reservations with completed guest’s details and to ensure guest’s database is accurate
- Handles and resolves customer complaints via phone call (if superior is not required to attend)
- Provides customers with product and service information by researching all the required information using available resources
- Process cancellations and modifications and promptly give information to the restaurant
- Monitoring of covers and targets set by the superior and analyzing sales or discrepancy based on target per day
- Coordinate with kitchen to ensure response to all special guest requests, dietary restriction and to make all necessary actions for the convenience of all guests
- Process prepayment form like cake pre-order or vouchers etc and to ensure company standard procedure is applies
- Filling all prepayment forms from event team and pass to operation/cashier for daily operations.
Sales Associates Leader
J & R Bossini Fashion Singapore Pte Ltd
05.2007 - 05.2009
- In-charge of day to day running of Bossini kids counter
- Monitor weekly and daily sales target for the month
- Ensure sales and result oriented to achieve sales performance
- Handle customer queries and gather feedback comments or opinions by customers
- Responsible in up selling, cross-sell and add on sales
- Ensure top sellers have adequate stock or allocations of stocks quantity are being monitored before opening
- Ensure the display is carried out according to VM instructions or guidelines
- Proper handling of cash, balancing, recording of sales and reports are being followed.
Management Trainee
Roasters Philippines Inc.,(Kenny Rogers Philippines)
04.2002 - 11.2005
- Lead and supervise the management team in daily store operations
- Responsible for the proper supervision and function of employees, such as conducting station meeting in cascading objectives and review station knowledge to improve awareness of employees
- Performed other duties such as hiring of qualified applicant, training to help develop their skills and scheduling of employees
- Knowledgeable in accomplishing Profit and Loss (P&L) based on the performance of the store
- Able to generate reports and perform administrative
- In charge of monthly end closing and reporting such as incurred expenses, sales performance, stocks and inventory, billings, payroll and other as assigned
- Reviews and analyze financial performance of the store
- Coordinates activities for marketing strategy for store profitability bulk order telemarketing and others.
Accounting Assistant
Roasters Philippines Inc.
07.1999 - 04.2002
- Responsible for administrative duties
- Prepares invoices and billings statements
- Responsible in cash handling such as Petty Cash Fund and Change fund
- Responsible in doing month end inventory of the store
- Responsible for daily depositing of store sales pick up, and checking the Validated Deposits Slips (VDS) given by the bank representatives
- Do the filing, recording and safekeeping of documents to maintain orderly files
- Prepares Payroll and Salary Deductions, if any of the employees
- Prepares daily sales report and daily checking of cash sales deposited by stores
- Monitor stores expenses and prepares petty cash summarizations
- Assist in reconciliation and monthly reporting.
Education
Bachelor of Science - Accountancy
Far Eastern University
Philippines11.1997
Skills
- customer service
administrative
- accounting
- teamwork
Degree
Bachelor of Science in Accountancy
Languages
Excellent, Excellent
University
Far Eastern University
University Location
Manila, Philippines
Personal Information
- Age: 47
- Place of Birth: Manila, Philippines
- Height: 5'5"
- Weight: 56 kls
- Date of Birth: 08/30/76
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Wellness Concierge
Como Shambhala Pte Ltd
12.2021 - Current
Sales and Administrative Assistant
URC Foods (Singapore) Pte. Ltd
03.2021 - 08.2021
F & B Reservation Officer
Singapore Marriott Tang Plaza Hotel
06.2019 - 03.2021
Call Centre Guest Relations Agent / ADMIN
CÉ LA VI Singapore Pte.Ltd (previously KuDeTa, MBS)
05.2011 - 05.2018
Sales Associates Leader
J & R Bossini Fashion Singapore Pte Ltd
05.2007 - 05.2009
Management Trainee
Roasters Philippines Inc.,(Kenny Rogers Philippines)
04.2002 - 11.2005
Accounting Assistant
Roasters Philippines Inc.
07.1999 - 04.2002
Bachelor of Science - Accountancy
Far Eastern University
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